Aloft London Excel, London

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment.

Credit/Debit Card Policy:

Debit and Credit cards will be authorised at check-in for the amount of your stay, plus an amount to cover incidentals. The authorisation will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy:

Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted. Please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers.

Cheque: Banker cheques are not accepted. Traveller’s cheques are not accepted for payment or exchange. Guest must show valid passport for the transaction.

Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.At Aloft London Excel, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Aloft London Excel, all special requests are subject to availability and may incur additional charges.
Please inform in advance of your expected arrival time. At Aloft London Excel, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.

Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:

• Aloft Room, Guest room, 1 King
• Urban Room, Guest room, 1 King, High Floor
• Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed
• Family Room 2 Double Beds

Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.