Score from 562 reviews
- Boulevard Kukulcan S N Km. 12.5,, RO 77500 Cancún,
Mexico - 
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Highlights
Guest parking available
Complimentary wi-fi property-wide
Stylish bar and lounge
Pets are welcome
Air-conditioned public areas and rooms
Sun-filled terrace
Guest parking availableComplimentary wi-fi property-wideStylish bar and loungePets are welcomeAir-conditioned public areas and roomsSun-filled terraceFor a laid-back drink or a chance to catch up with companions, our comfortable bar is the perfect spot. Our amenities include dedicated parking, guaranteeing protected and hassle-free vehicle storage. Rest assured, our bathrooms are always stocked with a generous supply of toilet paper. Delight in having free parking available from the moment you check in. Access complimentary, high-speed WiFi anywhere. Pets are welcome, though an extra charge may apply. Reserve a room for four at "Canopy By Hilton Cancun La Isla", ensuring a spacious and cozy experience for family or group trips. Utilize our online services to swiftly book your room and get acquainted with abundant details, visual tours, precise mapping, and guest feedback that will simplify your choice of our offerings.
Rooms: 196
King Suite with Panoramic View Description, photos, price, amenities
- heating,
- safe deposit box,
- work desk,
- seating area,
- air conditioning,
- ironing facilities (iron and ironing board),
- interconnecting rooms available,
- baby cot/crib
- hairdryer,
- bathrobe,
- slippers,
- complimentary toiletries
- radio,
- television (tv),
- cable tv channels,
- telephone,
- pay-per-view channels,
- flat-screen tv
- refrigerator,
- tea and coffee making facilities
- alarm clock,
- wake-up service
- sea view
This suite has air conditioning, soundproofing and bathrobe. - Complimentary valet parking. - Late check out at 1pm. - 10% off on massages. - Premium welcome amenities.
Room size:
King Suite with Panoramic View - 55 m2
Max persons: 2 
King Room with Sunset View Description, photos, price, amenities
- baby cot/crib,
- air conditioning,
- safe deposit box,
- work desk,
- ironing facilities (iron and ironing board),
- seating area,
- heating,
- interconnecting rooms available
- hairdryer,
- complimentary toiletries
- telephone,
- radio,
- pay-per-view channels,
- cable tv channels,
- television (tv),
- flat-screen tv
- refrigerator,
- tea and coffee making facilities
- wake-up service,
- alarm clock
- sea view
The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit provides 1 bed.
Room size:
King Room with Sunset View - 33 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Deluxe Double Room with Sea View Description, photos, price, amenities
- air conditioning,
- ironing facilities (iron and ironing board),
- heating,
- work desk,
- baby cot/crib,
- safe deposit box,
- interconnecting rooms available,
- seating area
- hairdryer,
- complimentary toiletries
- cable tv channels,
- pay-per-view channels,
- flat-screen tv,
- television (tv),
- telephone,
- radio
- tea and coffee making facilities,
- refrigerator
- wake-up service,
- alarm clock
The quadruple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit is furnished with 2 beds.
Room size:
Deluxe Double Room with Sea View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Two Queen Beds Room with Sunset View Description, photos, price, amenities
- baby cot/crib,
- air conditioning,
- work desk,
- safe deposit box,
- seating area,
- heating,
- interconnecting rooms available,
- ironing facilities (iron and ironing board)
- complimentary toiletries,
- hairdryer
- pay-per-view channels,
- cable tv channels,
- flat-screen tv,
- telephone,
- radio,
- television (tv)
- refrigerator,
- tea and coffee making facilities
- alarm clock,
- wake-up service
- sea view
The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit provides 2 beds.
Room size:
Two Queen Beds Room with Sunset View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
King Room with Mobility and Hearing Access/Non-Smoking Description, photos, price, amenities
- baby cot/crib,
- air conditioning,
- interconnecting rooms available,
- safe deposit box,
- ironing facilities (iron and ironing board),
- heating,
- seating area,
- work desk
- hairdryer,
- complimentary toiletries
- telephone,
- radio,
- flat-screen tv,
- pay-per-view channels,
- cable tv channels,
- television (tv)
- tea and coffee making facilities,
- refrigerator
- alarm clock,
- wake-up service
The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit is equipped with 1 bed.
Room size:
King Room with Mobility and Hearing Access/Non-Smoking - 34 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
King Room with View Description, photos, price, amenities
- safe deposit box,
- baby cot/crib,
- ironing facilities (iron and ironing board),
- air conditioning,
- interconnecting rooms available,
- heating,
- work desk,
- seating area
- hairdryer,
- complimentary toiletries
- pay-per-view channels,
- flat-screen tv,
- cable tv channels,
- telephone,
- radio,
- television (tv)
- refrigerator,
- tea and coffee making facilities
- wake-up service,
- alarm clock
The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit provides 1 bed.
Room size:
King Room with View - 33 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
King Room Description, photos, price, amenities
- ironing facilities (iron and ironing board),
- baby cot/crib,
- air conditioning,
- safe deposit box,
- seating area,
- interconnecting rooms available,
- work desk,
- heating
- complimentary toiletries,
- hairdryer
- flat-screen tv,
- radio,
- television (tv),
- pay-per-view channels,
- telephone,
- cable tv channels
- refrigerator,
- tea and coffee making facilities
- alarm clock,
- wake-up service
The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit provides 1 bed.
Room size:
King Room - 33 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Queen Room with Two Queen Beds and View Description, photos, price, amenities
- seating area,
- ironing facilities (iron and ironing board),
- interconnecting rooms available,
- heating,
- safe deposit box,
- work desk,
- baby cot/crib,
- air conditioning
- hairdryer,
- complimentary toiletries
- telephone,
- television (tv),
- cable tv channels,
- radio,
- pay-per-view channels,
- flat-screen tv
- refrigerator,
- tea and coffee making facilities
- wake-up service,
- alarm clock
- sea view
The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit provides 2 beds.
Room size:
Queen Room with Two Queen Beds and View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium King Room with Lake View High Floor Description, photos, price, amenities
- interconnecting rooms available,
- seating area,
- heating,
- air conditioning,
- work desk,
- baby cot/crib
- hairdryer,
- complimentary toiletries
- flat-screen tv,
- telephone,
- cable tv channels,
- radio,
- television (tv),
- pay-per-view channels
- refrigerator,
- tea and coffee making facilities
- alarm clock,
- wake-up service
This triple room has a tea/coffee maker, air conditioning and seating area. Premium hygiene and toiletry supplies.
Room size:
Premium King Room with Lake View High Floor - 33 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Premium Queen Room with Two Queen Beds and Sunset View Description, photos, price, amenities
- heating,
- work desk,
- baby cot/crib,
- interconnecting rooms available,
- air conditioning,
- seating area
- hairdryer,
- complimentary toiletries
- telephone,
- television (tv),
- radio,
- flat-screen tv,
- pay-per-view channels,
- cable tv channels
- refrigerator,
- tea and coffee making facilities
- alarm clock,
- wake-up service
This quadruple room features a private entrance, air conditioning and tea/coffee maker. Premium hygiene and toiletry supplies.
Room size:
Premium Queen Room with Two Queen Beds and Sunset View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Queen Room with Two Queen Beds and Sunset Bay View Description, photos, price, amenities
- heating,
- seating area,
- air conditioning,
- work desk,
- baby cot/crib
- hairdryer,
- complimentary toiletries
- television (tv),
- telephone,
- flat-screen tv,
- pay-per-view channels,
- radio,
- cable tv channels
- tea and coffee making facilities,
- refrigerator
- wake-up service,
- alarm clock
This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit provides 2 beds.
Room size:
Premium Queen Room with Two Queen Beds and Sunset Bay View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Queen Room with Two Queen Beds and Sunrise View Description, photos, price, amenities
- trouser press,
- seating area,
- wardrobe/closet,
- interconnecting rooms available,
- clothes drying rack,
- dressing room,
- safe deposit box,
- bedside socket,
- waste bin,
- hypoallergenic room,
- air conditioning,
- feather pillow,
- sofa,
- non-feather pillow (synthetic),
- iron,
- work desk,
- clothes rack,
- soundproofed rooms,
- baby cot/crib,
- travel adapter,
- carpeted floor,
- ironing facilities (iron and ironing board),
- tile/marble flooring,
- private entrance
- toilet,
- conditioner,
- bathrobe,
- bathtub or shower,
- toilet paper,
- complimentary toiletries,
- body soap,
- slippers,
- private bathroom,
- shower,
- shampoo,
- hairdryer
- radio,
- telephone,
- ipod docking station,
- satellite tv channels,
- flat-screen tv,
- cable tv channels,
- television (tv),
- laptop-sized safe
- coffee machine,
- minibar,
- tea and coffee making facilities,
- bottled water
- wake-up call/alarm clock,
- alarm clock,
- towels,
- wake-up service,
- key card access,
- bed linen,
- key access
- view,
- lake view,
- landmark view,
- sea view
- upper floors accessible by lift (to room),
- lift access (to room)
- smoke detector
- individually controlled air conditioning for room
- hand sanitiser (in room)
- complimentary use of conference room/business centre (depending on room type),
- dedicated concierge services (for executive guests),
- access to private pool (for executive/suite guests),
- free gym access (depending on room type)
This double room features a seating area, private entrance and tile/marble floor. - Premium hygiene and toiletry supplies.
Room size:
Premium Queen Room with Two Queen Beds and Sunrise View - 33 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Choose your ideal room at Canopy By Hilton Cancun La Isla
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- King Suite with Panoramic View
- King Room with Sunset View
- Deluxe Double Room with Sea View
- Two Queen Beds Room with Sunset View
- King Room with Mobility and Hearing Access/Non-Smoking
- King Room with View
- King Room
- Queen Room with Two Queen Beds and View
- Premium King Room with Lake View High Floor
- Premium Queen Room with Two Queen Beds and Sunset View
- Premium Queen Room with Two Queen Beds and Sunset Bay View
- Premium Queen Room with Two Queen Beds and Sunrise View
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General property information
parking available, pets are welcome, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
pop-up art exhibitions, guided bike tours
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, take-away lunches, special dietary menus (on request), on-site coffee shop
Pools, spa & wellness
gym/fitness studio, tanning salon/solarium, massage therapies, hot tub / jacuzzi access, outdoor swimming pool, year-round outdoor pool, skyline rooftop pool, sunbeds and beach chairs, shade umbrellas, full spa amenities, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, fitness activities, main swimming pool, general swimming pool access
Transport & getting around
shuttle service (surcharge applies), secure parking garage, ev (electric vehicle) charging point, local public transport passes, disabled-access parking, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, valet parking service, excursion booking desk, baggage hold, guest concierge services, individual check-in/check-out, invoices available
Shared spaces for guests
outdoor terrace area, rooftop sun deck, patio/outdoor seating, communal outdoor fireplace
Family & entertainment
scheduled evening entertainment, selection of board games/puzzles
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, business services center
Other property amenities
smoke-free rooms, accessible guest facilities, elevator access, noise-reducing/soundproofed rooms, hypoallergenic room options, entirely non-smoking property, individually controlled air conditioning, full wheelchair accessibility, restroom with support rails, raised toilet seat, lowered wash basin, bathroom emergency pull cord, braille signage, tactile guidance signs, audio assistance cues, convenient pet bowls, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property provides free on-site parking, including both private parking and a parking garage. Electric vehicle charging station is available. Accessible parking facilities are available on site.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 00:00 hours
Check-outFrom 07:00 Until 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are permitted, with the possibility of an additional fee.
Languages spoken
Contact methods
Important informationAt Canopy By Hilton Cancun La Isla, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Canopy By Hilton Cancun La Isla, all special requests are subject to availability and may incur additional charges.
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Frequently Asked Questions (FAQ)
- King Suite with Panoramic View
- King Room with Sunset View
- Deluxe Double Room with Sea View
- Two Queen Beds Room with Sunset View
- King Room with Mobility and Hearing Access/Non-Smoking
- King Room with View
- King Room
- Queen Room with Two Queen Beds and View
- Premium King Room with Lake View High Floor
- Premium Queen Room with Two Queen Beds and Sunset View
- Premium Queen Room with Two Queen Beds and Sunset Bay View
- Premium Queen Room with Two Queen Beds and Sunrise View
