Score from 674 reviews
- Diamond Plaza, Parklands, 00100 Nairobi,
Kenya - 
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Highlights
Parking directly at the property- Indoor leisure pool
Air-conditioned public areas and rooms
Daily room cleaning service
24/7 front desk support
Comfortable family rooms
Parking directly at the propertyIndoor leisure poolAir-conditioned public areas and roomsDaily room cleaning service24/7 front desk supportComfortable family roomsStep into our elegant, African-inspired rooms and suites, equipped with modern amenities including a flat-screen TV, air conditioning, a work desk, and an iPod docking station. For those seeking a little more space, our larger suites feature a cozy seating area with a sofa. Each private bathroom comes with a hairdryer and complimentary toiletries to elevate your comfort.
Indulge in a delightful breakfast served on the rooftop by the pool, where you can soak in picturesque views of the city.
We also offer a variety of facilities including a games room for fun and relaxation, a lively nightclub for your entertainment, a casino for the adventurous, and a well-organized tour desk to help you explore Nairobi. Being located within a shopping mall means you'll have easy access to banks, foreign exchange bureaus, and supermarkets right at your fingertips.
Nature enthusiasts will appreciate that Karura Forest is only a 10-minute drive away, perfect for an afternoon stroll or picnic. And if you're flying in, Jomo Kenyatta International Airport is conveniently just 30 minutes away by car. We also provide airport shuttle services upon request for your convenience.
Please inform in advance of your expected arrival time. At Cloud Hotel & Suites, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Cloud Hotel & Suites, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Cloud Hotel & Suites, all special requests are subject to availability and may incur additional charges.
Standard Double Room Description, photos, price, amenities
- private heated pool (with room/suite),
- bedside socket,
- feather pillow,
- seating area,
- clothes rack,
- safe deposit box,
- heating,
- waste bin,
- iron,
- wardrobe/closet,
- sofa,
- trouser press,
- tumble dryer (for clothes),
- work desk,
- travel adapter,
- tile/marble flooring,
- private rooftop pool (with room/suite),
- baby cot/crib,
- pool towels (in room),
- air conditioning,
- soundproofed rooms
- body soap,
- bathtub or shower,
- toilet paper,
- toothbrush,
- private sauna (in room),
- shower,
- slippers,
- shower cap,
- shampoo,
- private bathroom,
- hairdryer,
- complimentary toiletries,
- toilet,
- conditioner
- cable tv channels,
- telephone,
- ipod docking station,
- television (tv),
- radio,
- satellite tv channels,
- flat-screen tv
- minibar,
- bottled water,
- tea and coffee making facilities,
- refrigerator,
- electric kettle
- wake-up call/alarm clock,
- alarm clock,
- bed linen,
- wake-up service,
- towels,
- key card access
- city view,
- garden view,
- view,
- courtyard view
- upper floors accessible by lift (to room),
- entire unit wheelchair accessible,
- lift access (to room),
- emergency pull cord in bathroom,
- walk-in shower (no step),
- ground floor unit
- smoke detector,
- fire extinguisher (in room/apartment)
- air purifier
- hand sanitiser (in room)
This air-conditioned room features a flat-screen TV, a seating area, a desk and an iPod docking station. The bathroom contains a shower, a hairdryer and free toiletries.
Room size:
Standard Double Room - 22 m2
Bedroom 1 – Single bed
Max persons: 3 
Executive Room Description, photos, price, amenities
- soundproofed rooms,
- tumble dryer (for clothes),
- sofa,
- private rooftop pool (with room/suite),
- trouser press,
- safe deposit box,
- baby cot/crib,
- seating area,
- private heated pool (with room/suite),
- work desk,
- tile/marble flooring,
- clothes rack,
- travel adapter,
- heating,
- bedside socket,
- iron,
- air conditioning,
- feather pillow,
- wardrobe/closet,
- pool towels (in room),
- waste bin
- toilet,
- shower cap,
- private sauna (in room),
- bathtub or shower,
- toothbrush,
- shower,
- slippers,
- complimentary toiletries,
- body soap,
- toilet paper,
- hairdryer,
- private bathroom,
- conditioner,
- bidet,
- shampoo
- flat-screen tv,
- television (tv),
- cable tv channels,
- satellite tv channels,
- radio,
- ipod docking station,
- telephone
- electric kettle,
- bottled water,
- minibar,
- refrigerator,
- tea and coffee making facilities
- key card access,
- alarm clock,
- bed linen,
- towels,
- wake-up service,
- wake-up call/alarm clock
- garden view
- emergency pull cord in bathroom,
- entire unit wheelchair accessible,
- walk-in shower (no step),
- upper floors accessible by lift (to room),
- lift access (to room),
- ground floor unit
- fire extinguisher (in room/apartment),
- smoke detector
- air purifier
- hand sanitiser (in room)
This more spacious and air-conditioned suite features a separate sitting area with sofa, a desk, a flat-screen TV and an iPod docking station. The bathroom contains a bath and shower, a hairdryer and free toiletries.
Room size:
Executive Room - 24 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Master Suite Description, photos, price, amenities
- travel adapter,
- air conditioning,
- heating,
- seating area,
- private rooftop pool (with room/suite),
- trouser press,
- soundproofed rooms,
- feather pillow,
- tile/marble flooring,
- private heated pool (with room/suite),
- iron,
- clothes rack,
- bedside socket,
- wardrobe/closet,
- baby cot/crib,
- work desk,
- pool towels (in room),
- sofa,
- tumble dryer (for clothes),
- waste bin,
- safe deposit box
- toilet paper,
- slippers,
- private sauna (in room),
- hairdryer,
- complimentary toiletries,
- shower cap,
- bathtub or shower,
- conditioner,
- body soap,
- bathtub,
- toothbrush,
- toilet,
- shampoo,
- shower,
- bidet,
- private bathroom
- ipod docking station,
- telephone,
- radio,
- flat-screen tv,
- television (tv),
- satellite tv channels,
- cable tv channels
- electric kettle,
- minibar,
- tea and coffee making facilities,
- refrigerator,
- bottled water
- wake-up call/alarm clock,
- bed linen,
- alarm clock,
- wake-up service,
- towels,
- key card access
- view,
- city view,
- courtyard view
- ground floor unit,
- emergency pull cord in bathroom,
- entire unit wheelchair accessible,
- lift access (to room),
- upper floors accessible by lift (to room),
- walk-in shower (no step)
- smoke detector,
- fire extinguisher (in room/apartment)
- air purifier
- hand sanitiser (in room)
This more spacious and air-conditioned suite features a sitting area with sofa, a desk, a flat-screen TV and an iPod docking station. The bathroom contains a bath and shower, a hairdryer and free toiletries.
Room size:
Master Suite - 28 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Choose your ideal room at Cloud Hotel & Suites
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Standard Double Room
- Executive Room
- Master Suite
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General property information
parking available, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
nearby golf course (within 3 km), pop-up art exhibitions, hotel movie nights, bar happy hour
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, barbecue facilities, take-away lunches, café/snack bar, special dietary menus (on request), children's meals, child-friendly buffet, selection of wine/champagne, on-site coffee shop
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, hot tub / jacuzzi access, heated indoor pool, year-round indoor pool, temperature-controlled/heated pool, covered swimming pool, salon & beauty treatments, professional hair cutting, professional hair styling, revitalising body treatments, full spa amenities, relaxing steam room, spa relaxation lounge, curated spa/wellness packages, fitness activities, guided yoga sessions, group fitness workouts, certified personal trainer, changing rooms for fitness/spa, main swimming pool, general swimming pool access
Transport & getting around
convenient airport shuttle, on-site car rental, shuttle service (surcharge applies), airport transfer (surcharge applies), local public transport passes, airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, currency exchange service, excursion booking desk, baggage hold, on-site atm, guest concierge services, individual check-in/check-out, secure lockers, invoices available
Shared spaces for guests
rooftop sun deck, guest lounge / tv room, patio/outdoor seating
Family & entertainment
on-site casino entertainment, vibrant nightclub with dj, children's outdoor recreation equipment, child safety gates provided
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, business services center, fax and photocopying services
On-site shops & services
on-site barber/beauty salon, convenience store/minimarket on premises
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, noise-reducing/soundproofed rooms, in-room heating, individually controlled air conditioning, allocated smoking zone, full wheelchair accessibility, restroom with support rails, bathroom emergency pull cord, standard key entry, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
The property offers on-site parking with an option for private parking.
Check-in, check-out, and payment policies
Check-inFrom 14:00 hours
Check-outFrom 08:00 Until 11:00 hours
Children and extra bedsChildren from 0 years old pay 30.00 USD per night using extra bed. Children from 0 to 3 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
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