Score from 73 reviews
- via Crosare 15, 38010 Andalo,
Italy - 
View on map
Highlights
Parking directly at the property
Air-conditioned public areas and rooms
On-site restaurant
Luxurious spa and wellness centre
Daily room cleaning service
Entirely smoke-free property
Parking directly at the propertyAir-conditioned public areas and roomsOn-site restaurantLuxurious spa and wellness centreDaily room cleaning serviceEntirely smoke-free propertyWhen it comes to dining, the hotel restaurant has you covered with three distinct menus to choose from. Whether you’re vegetarian or keen to try local specialties, there's always something delicious waiting for you. Plus, don't miss the weekly gala dinners – it’s a delightful way to savor great food while mingling with other guests.
For those looking to unwind, the spa at this lovely four-star hotel is a treat! Indulge in the sauna or the Turkish bath, and why not pamper yourself with one of their massages or treatments?
Each room is equipped with an LCD TV and a private bathroom, ensuring your comfort. And let’s not forget about breakfast – a lavish buffet filled with pastries, cakes, and cured meats to fuel your adventures for the day!
Single Room Description, photos, price, amenities
.svg){kind=icon}
- wardrobe/closet,
- hardwood/parquet flooring,
- feather pillow,
- heating,
- hypoallergenic pillow,
- non-feather pillow (synthetic),
- bedside socket,
- travel adapter,
- air conditioning,
- pool towels (in room),
- hypoallergenic room,
- work desk,
- safe deposit box,
- soundproofed rooms
- bathrobe,
- private bathroom,
- shower,
- hairdryer,
- bidet,
- slippers,
- conditioner,
- bathtub or shower,
- toilet,
- shampoo,
- body soap,
- complimentary toiletries,
- toilet paper,
- shower cap
- telephone,
- flat-screen tv,
- television (tv)
- minibar,
- electric kettle
- towels,
- key card access
- mountain view,
- view
- lift access (to room),
- upper floors accessible by lift (to room)
- fire extinguisher (in room/apartment),
- smoke detector
Featuring free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned single room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit is equipped with 1 bed.
Room size:
Single Room - 15 m2
Bedroom 1 – Single bed
Max persons: 1 
Standard Family Room Description, photos, price, amenities
- air conditioning,
- work desk
- bidet,
- bathrobe,
- shower,
- hairdryer
- television (tv),
- telephone
- electric kettle,
- refrigerator
- towels
This family room has air conditioning, an electric kettle and a TV.
Room size:
Standard Family Room - 28 m2
Bedroom 1 – Bunk bed, Large bed (King size)
Max persons: 4
Double or Twin Room Description, photos, price, amenities
- hypoallergenic room,
- soundproofed rooms,
- work desk,
- hardwood/parquet flooring,
- travel adapter,
- heating,
- non-feather pillow (synthetic),
- safe deposit box,
- bedside socket,
- pool towels (in room),
- wardrobe/closet,
- feather pillow,
- hypoallergenic pillow
- bidet,
- shampoo,
- shower cap,
- toilet paper,
- toilet,
- slippers,
- shower,
- hairdryer,
- conditioner,
- bathrobe,
- private bathroom,
- bathtub or shower,
- complimentary toiletries,
- body soap
- flat-screen tv,
- telephone,
- television (tv)
- electric kettle,
- minibar
- key card access,
- towels
- balcony
- lift access (to room),
- upper floors accessible by lift (to room)
- fire extinguisher (in room/apartment),
- smoke detector
Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. This twin/double room features soundproof walls, a minibar, a flat-screen TV and a balcony.
Room size:
Double or Twin Room - 18 m2
Bedroom 1 – Single bed, Large bed (King size), Futon Mat
Max persons: 2
Deluxe Double Room with Balcony Description, photos, price, amenities
- work desk,
- baby cot/crib
- bidet,
- bathrobe,
- hairdryer,
- shower
- television (tv),
- telephone
- electric kettle,
- refrigerator
- towels
This double room offers an electric kettle and a TV. The unit provides 1 bed.
Room size:
Deluxe Double Room with Balcony - 21 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Deluxe Room Description, photos, price, amenities
- heating,
- bedside socket,
- non-feather pillow (synthetic),
- hardwood/parquet flooring,
- work desk,
- hypoallergenic room,
- pool towels (in room),
- soundproofed rooms,
- hypoallergenic pillow,
- travel adapter,
- safe deposit box,
- baby cot/crib,
- feather pillow,
- wardrobe/closet
- toilet paper,
- hairdryer,
- complimentary toiletries,
- conditioner,
- body soap,
- private bathroom,
- bathrobe,
- toilet,
- bidet,
- shampoo,
- slippers,
- shower,
- bathtub or shower,
- shower cap
- telephone,
- flat-screen tv,
- television (tv)
- minibar,
- electric kettle
- towels,
- key card access
- view,
- mountain view
- upper floors accessible by lift (to room),
- lift access (to room)
- smoke detector,
- fire extinguisher (in room/apartment)
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features soundproof walls, a minibar, a wardrobe, a flat-screen TV, as well as mountain views. The unit is equipped with 1 bed.
Room size:
Deluxe Room - 20 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Classic Triple Room Description, photos, price, amenities
- work desk
- shower,
- hairdryer,
- bathtub or shower,
- bathrobe
- dvd player,
- telephone,
- television (tv),
- cd player
- electric kettle,
- refrigerator
- towels
This triple room offers an electric kettle and a TV. The unit is furnished with 2 beds.
Room size:
Classic Triple Room - 20 m2
Bedroom 1 – Single bed, Large bed (King size)
Max persons: 3
Family Junior Suite Description, photos, price, amenities
- heating,
- travel adapter,
- safe deposit box,
- air conditioning,
- non-feather pillow (synthetic),
- soundproofed rooms,
- hypoallergenic room,
- work desk,
- hypoallergenic pillow,
- bedside socket,
- pool towels (in room),
- wardrobe/closet,
- feather pillow,
- baby cot/crib,
- hardwood/parquet flooring
- toilet paper,
- bidet,
- bathtub or shower,
- shampoo,
- slippers,
- shower cap,
- toilet,
- shower,
- hairdryer,
- conditioner,
- body soap,
- bathrobe,
- complimentary toiletries,
- private bathroom
- television (tv),
- flat-screen tv,
- telephone
- electric kettle,
- minibar
- key card access,
- towels
- view,
- balcony,
- mountain view
- lift access (to room),
- upper floors accessible by lift (to room)
- fire extinguisher (in room/apartment),
- smoke detector
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Room size:
Family Junior Suite - 33 m2
Bedroom 1 – Sofa bed, Large bed (King size), Futon Mat
Max persons: 4
Family Junior Suite Description, photos, price, amenities
- baby cot/crib,
- work desk,
- air conditioning,
- private entrance,
- hardwood/parquet flooring
- bathrobe,
- bidet,
- additional toilet,
- shower,
- hairdryer
- telephone,
- dvd player,
- cd player,
- television (tv)
- electric kettle,
- refrigerator
- towels
- terrace,
- mountain view
Featuring a terrace with mountain views, this family room also provides air conditioning and a TV. The unit offers 1 futon.
Room size:
Family Junior Suite - 33 m2
Bedroom 1 – Sofa bed, Large bed (King size), Futon Mat
Max persons: 4
Superior Family Room Description, photos, price, amenities
- private entrance,
- work desk,
- baby cot/crib,
- air conditioning
- shower,
- hairdryer,
- bidet,
- bathrobe
- telephone,
- television (tv)
- electric kettle,
- refrigerator
- towels
- balcony
This family room has air conditioning, a private entrance, a TV and a balcony.
Room size:
Superior Family Room - 38 m2
Bedroom 1 – Single bed, Large bed (King size), Futon Mat
Max persons: 4
Superior Family Room Description, photos, price, amenities
- feather pillow,
- bedside socket,
- soundproofed rooms,
- safe deposit box,
- non-feather pillow (synthetic),
- baby cot/crib,
- hardwood/parquet flooring,
- travel adapter,
- hypoallergenic room,
- pool towels (in room),
- wardrobe/closet,
- air conditioning,
- hypoallergenic pillow,
- work desk,
- heating
- slippers,
- complimentary toiletries,
- shampoo,
- bathtub or shower,
- body soap,
- hairdryer,
- bidet,
- shower,
- private bathroom,
- toilet,
- shower cap,
- conditioner,
- toilet paper,
- bathrobe
- television (tv),
- telephone,
- flat-screen tv
- electric kettle,
- minibar
- towels,
- key card access
- mountain view,
- view,
- balcony
- upper floors accessible by lift (to room),
- lift access (to room)
- fire extinguisher (in room/apartment),
- smoke detector
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Room size:
Superior Family Room - 38 m2
Bedroom 1 – Bunk bed, Large bed (King size), Futon Mat
Max persons: 4
Suite Description, photos, price, amenities
- work desk,
- soundproofed rooms,
- hardwood/parquet flooring,
- baby cot/crib,
- private entrance
- shower,
- hairdryer,
- additional toilet,
- bathrobe,
- additional bathroom,
- bidet
- telephone,
- television (tv)
- electric kettle,
- coffee machine,
- refrigerator
- towels
- garden view,
- terrace,
- mountain view
The suite features a private entrance, soundproof walls, a coffee machine as well as a terrace with garden views. The unit is furnished with 3 beds.
Room size:
Suite - 50 m2
Bedroom 1 – Large bed (King size)
Bedroom 2 – Sofa bed
Max persons: 4
Family Suite Description, photos, price, amenities
- work desk,
- hardwood/parquet flooring,
- soundproofed rooms,
- baby cot/crib
- hairdryer,
- shower,
- bidet,
- additional toilet,
- bathrobe,
- additional bathroom
- television (tv),
- telephone
- refrigerator,
- electric kettle,
- coffee machine
- towels
- garden view,
- mountain view,
- terrace
The spacious family room provides soundproof walls, a coffee machine, parquet floors as well as a terrace with garden views. The unit provides 2 beds.
Room size:
Family Suite - 45 m2
Bedroom 1 – Bunk bed, Large bed (King size)
Max persons: 5
Deluxe Family Suite Description, photos, price, amenities
- baby cot/crib,
- work desk,
- heating,
- bedside socket,
- safe deposit box,
- soundproofed rooms,
- non-feather pillow (synthetic),
- hypoallergenic pillow,
- feather pillow,
- pool towels (in room),
- hypoallergenic room,
- hardwood/parquet flooring,
- wardrobe/closet,
- air conditioning,
- travel adapter
- shower,
- private bathroom,
- hairdryer,
- shower cap,
- bidet,
- bathtub or shower,
- toilet,
- complimentary toiletries,
- bathrobe,
- slippers,
- conditioner,
- toilet paper,
- shampoo,
- body soap
- telephone,
- television (tv),
- flat-screen tv
- minibar,
- electric kettle
- key card access,
- towels
- mountain view,
- balcony
- upper floors accessible by lift (to room),
- lift access (to room)
- fire extinguisher (in room/apartment),
- smoke detector
The spacious family room provides air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom featuring a shower. The unit provides 4 beds.
Room size:
Deluxe Family Suite - 55 m2
Bedroom 1 – Sofa bed, Large bed (King size)
Max persons: 4
Deluxe Triple Room Description, photos, price, amenities
- non-feather pillow (synthetic),
- heating,
- feather pillow,
- wardrobe/closet,
- hypoallergenic pillow,
- travel adapter,
- safe deposit box,
- baby cot/crib,
- soundproofed rooms,
- work desk,
- pool towels (in room),
- bedside socket,
- hardwood/parquet flooring,
- hypoallergenic room,
- air conditioning
- private bathroom,
- shower,
- complimentary toiletries,
- hairdryer,
- toilet paper,
- bathrobe,
- slippers,
- toilet,
- body soap,
- shower cap,
- shampoo,
- bathtub or shower,
- conditioner,
- bidet
- flat-screen tv,
- telephone,
- television (tv)
- electric kettle,
- minibar
- key card access,
- towels
- mountain view,
- balcony
- upper floors accessible by lift (to room),
- lift access (to room)
- smoke detector,
- fire extinguisher (in room/apartment)
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit provides 2 beds.
Room size:
Deluxe Triple Room - 25 m2
Bedroom 1 – Sofa bed, Large bed (King size)
Max persons: 3
Superior Triple Room Description, photos, price, amenities
- dressing room,
- work desk,
- hardwood/parquet flooring,
- private entrance,
- baby cot/crib
- shower,
- bidet,
- bathrobe,
- hairdryer
- television (tv),
- telephone
- refrigerator,
- electric kettle
- towels
The triple room provides a private entrance, an electric kettle, a dressing room, parquet floors, as well as a TV. The unit provides 2 beds.
Room size:
Superior Triple Room - 25 m2
Bedroom 1 – Single bed, Large bed (King size)
Max persons: 3
Superior King Room Description, photos, price, amenities
- work desk,
- dressing room,
- hardwood/parquet flooring,
- baby cot/crib
- shower,
- hairdryer,
- bathrobe,
- bidet
- telephone,
- television (tv)
- electric kettle,
- refrigerator
- towels
The double room provides a TV, an electric kettle, a dressing room and parquet floors. The unit provides 1 bed.
Room size:
Superior King Room - 25 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Choose your ideal room at Family Hotel Serena
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Single Room
- Deluxe Double Room with Balcony
- Deluxe Room
- Classic Triple Room
- Standard Family Room
- Family Junior Suite
- Family Junior Suite
- Superior Family Room
- Superior Family Room
- Suite
- Family Suite
- Deluxe Family Suite
- Deluxe Triple Room
- Superior Triple Room
- Superior King Room
- Double or Twin Room
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
Before booking, check other guests' reviews
Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, pets are welcome, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
skiing activities, table tennis facilities, hiking trails accessible, cycling routes, ski equipment storage, ski lessons available, on-site ski equipment rental, ski lift pass sales, pop-up art exhibitions, guided walking tours, guided bike tours, special themed dinners, bar happy hour, live music and performances, live sports broadcasts
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, take-away lunches, special dietary menus (on request), children's meals, child-friendly buffet, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
sauna access, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, turkish bath / hammam, heated indoor pool, seasonal indoor pool, temperature-controlled/heated pool, children's shallow end, covered swimming pool, sunbeds and beach chairs, shade umbrellas, salon & beauty treatments, rejuvenating facial treatments, professional waxing services, manicure services, pedicure services, revitalising body treatments, exfoliating body scrub, full spa amenities, relaxing steam room, spa relaxation lounge, curated spa/wellness packages, changing rooms for fitness/spa, dedicated kids' pool, main swimming pool, general swimming pool access
Transport & getting around
ev (electric vehicle) charging point, local public transport passes, disabled-access parking
Reception & guest support
quick check-in/check-out, excursion booking desk, baggage hold, guest concierge services, individual check-in/check-out, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, recreation/games lounge, rooftop sun deck, guest lounge / tv room, patio/outdoor seating, designated picnic spot
Family & entertainment
professional babysitting/childcare, outdoor children's play area, dedicated entertainment team, supervised kids' activity club, scheduled evening entertainment, selection of board games/puzzles, secure indoor play zone, children's outdoor recreation equipment, child safety gates provided, pushchairs/strollers for hire
Cleanliness & housekeeping
guest laundry service, efficient ironing service, regular daily housekeeping
Business & conference facilities
fax and photocopying services
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, noise-reducing/soundproofed rooms, in-room heating, hypoallergenic room options, entirely non-smoking property, individually controlled air conditioning, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, convenient mobile app for room service orders, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a dedicated private parking area. Electric vehicle charging station is available. Accessible parking facilities are available on site.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 23:00 hours
Check-outFrom 07:00 Until 10:00 hours
Children and extra bedsChildren from 3 to 16 years old pay 25.00 EUR per night using extra bed. Children from 0 to 2 years old pay 25.00 EUR per night using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
Guest reviews
Check guest reviews about Family Hotel Serena
All reviews in one place!
Be the first to share your opinion!
Stayed at Family Hotel Serena? Your experience is very valuable to us and other guests. Leave your review! Thank you.
