GuestReady - Serene Retreat at The Palm Tower, Dubai

Minimum Check-in Age: Guest must be at least 18 years old to check in.

Check-in Process: A greeter will meet you at the building for a personal check-in.

Late Check-in Surcharge: For check-ins after 21:00, an AED 150 surcharge applies and must be paid in advance. This is a mandatory requirement from building management that a GuestReady representative must be present at the time of check-in. Please share your arrival time with us in advance to avoid any delays.

ID Requirement: As per local regulations of DET and authorities, a copy of each guest’s passport must be submitted before arrival. We strongly recommend uploading these documents as soon as your booking is confirmed to ensure a smooth check-in.

No Smoking Policy: We have a strict zero-tolerance policy for smoking inside the property. If any signs of smoking are found (e.g., smoke smell, ashes, cigarette butts), a minimum fine of AED 1800 will apply.

Checkout & Penalty: Checkout is strictly at 11:00 AM. Any late checkout without prior approval will incur a penalty of AED 1800. Our team needs time to prepare the home for the next guest, ensuring a high standard of cleanliness and readiness. Please respect the checkout time to avoid disruptions for incoming guests.

Additional Services: Housekeeping services are available upon request for an additional fee during your stay.At GuestReady - Serene Retreat at The Palm Tower, hen, stag, or similar parties are not accepted.
Please inform in advance of your expected arrival time. At GuestReady - Serene Retreat at The Palm Tower, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At GuestReady - Serene Retreat at The Palm Tower, guests must present a valid photo ID and credit card upon check-in. Kindly note that at GuestReady - Serene Retreat at The Palm Tower, all special requests are subject to availability and may incur additional charges.
At GuestReady - Serene Retreat at The Palm Tower, payment by bank transfer prior to arrival is mandatory. After booking at GuestReady - Serene Retreat at The Palm Tower, the property will contact you with further instructions.