Score from 363 reviews
- Colonia Barrio Santiago Calle 53 # 559 B y C, 97000 Mérida,
Mexico - 
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Gallery Hotel Unknown: See us up close!
Highlights
Comfortable family rooms
On-site restaurant
Entirely smoke-free property
Pets are welcome
Swimming pool complex
Sun-filled terrace
Comfortable family roomsOn-site restaurantEntirely smoke-free propertyPets are welcomeSwimming pool complexSun-filled terraceEach guest room is air-conditioned and thoughtfully designed, featuring a wardrobe, coffee machine, safety deposit box, flat-screen TV, and a private bathroom with a shower. Some rooms even provide stunning views of the pool, along with a cozy patio for you to enjoy the fresh air. Plus, you can kick back in your own seating area, making your stay feel like a home away from home.
Start your day right with a daily breakfast that includes à la carte, continental, or American options. Local attractions like Merida Cathedral, Main Square, and La Mejorada Park are just a short stroll away, ensuring that you can soak up the rich history and culture of Mérida with ease. And if you’re arriving by air, Manuel Crescencio Rejón International Airport is conveniently located just 5 km from the hotel.
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Rooms at Hotel Unknown
Standard King with Garden
- air conditioning,
- wardrobe/closet,
- seating area,
- private entrance,
- safe deposit box,
- fan
- toilet,
- shampoo,
- hairdryer,
- toilet paper,
- private bathroom,
- complimentary toiletries,
- shower,
- conditioner
- television (tv),
- flat-screen tv
- bottled water,
- coffee machine
- towels/bed linen (extra charge if not standard)
- terrace,
- patio,
- view,
- garden view
The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Standard King with Garden - 33 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2 
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Amenities at Hotel Unknown
General property information
pets are welcome, wi-fi throughout the property
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, special dietary menus (on request), children's meals, selection of wine/champagne, fresh fruit selection
Pools, spa & wellness
massage therapies, outdoor swimming pool, year-round outdoor pool, sunbeds and beach chairs, shade umbrellas, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, invigorating head massage, soothing hand massage, comprehensive full body massage, main swimming pool, general swimming pool access
Reception & guest support
excursion booking desk, baggage hold, guest concierge services
Shared spaces for guests
access to hotel garden, outdoor terrace area, patio/outdoor seating
Cleanliness & housekeeping
regular daily housekeeping
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, spacious family rooms, noise-reducing/soundproofed rooms, entirely non-smoking property, individually controlled air conditioning
Property safety & security
in-room safety deposit box, round-the-clock security personnel, strategically placed smoke detectors, cctv surveillance in public areas, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, convenient mobile app for room service orders, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Details about parking facilities are not available.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 20:00 hours
Check-outFrom 08:00 Until 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are permitted, with the possibility of an additional fee.
Languages spoken
Contact methodsLocation and nearby attractions
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