Score from 146 reviews
- Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, 77710 Playa del Carmen,
Mexico - 
View on map
Highlights
Parking directly at the property
Entirely smoke-free property
Swimming pool complex
Air-conditioned public areas and rooms
Prime beachfront location- Stylish bar and lounge
Parking directly at the propertyEntirely smoke-free propertySwimming pool complexAir-conditioned public areas and roomsPrime beachfront locationStylish bar and loungeThe rooms at Iberostar Waves Quetzal are equipped with coffee machines and come with private bathrooms featuring showers and complimentary toiletries. You can enjoy free WiFi in your room, and some offer stunning sea views. Every unit is fitted with air conditioning and a comfortable desk for those who need to catch up on work or plan their adventures.
Start your day with a delicious buffet breakfast served each morning, ensuring you have the energy for a day of exploration or relaxation.
The friendly staff at the 24-hour front desk speak German, English, Spanish, and French, always ready to assist you.
Explore the nearby Church of Guadalupe, just 8.1 km away, or take a trip to Xel Ha, located 45 km from the resort. If you're traveling by air, Cozumel International Airport is a quick 32 km away.
The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.
An environmental fee of 32.57 mxn per night per room must be paid upon check-in.
The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.
Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.
Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.
Children policy:
From 0 - 2.99 years: Baby
From 3 - 12.99 years: Child paying child rate
From 13 years old: Adult Rate
Child Rates are available in the hotel reservations department.At Iberostar Waves Quetzal, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Iberostar Waves Quetzal, all special requests are subject to availability and may incur additional charges.
Last Room Available Description, photos, price, amenities
- work desk,
- waste bin,
- wardrobe/closet,
- clothes rack,
- sofa,
- seating area,
- fan,
- air conditioning
- conditioner,
- shower,
- shampoo,
- private bathroom,
- hairdryer,
- body soap,
- complimentary toiletries,
- toilet paper
- television (tv),
- telephone,
- flat-screen tv
- coffee machine,
- minibar
- key card access,
- towels,
- wake-up service,
- bed linen,
- wake-up call/alarm clock,
- alarm clock
- balcony,
- garden view
- adapted bathtub
The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit is furnished with 2 beds.
Room size:
Last Room Available - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4 
Last Room Available Single Use Description, photos, price, amenities
- clothes rack,
- seating area,
- fan,
- sofa,
- waste bin,
- wardrobe/closet,
- work desk,
- air conditioning
- toilet paper,
- body soap,
- shower,
- hairdryer,
- conditioner,
- complimentary toiletries,
- shampoo,
- private bathroom
- television (tv),
- flat-screen tv,
- telephone
- coffee machine,
- minibar
- bed linen,
- wake-up service,
- key card access,
- towels,
- alarm clock,
- wake-up call/alarm clock
- garden view,
- balcony
- adapted bathtub
The single room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Last Room Available Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Promo Room Description, photos, price, amenities
- work desk,
- sofa,
- seating area,
- fan,
- clothes rack,
- waste bin,
- air conditioning,
- wardrobe/closet
- conditioner,
- complimentary toiletries,
- shampoo,
- hairdryer,
- private bathroom,
- shower,
- toilet paper,
- body soap
- telephone,
- television (tv),
- flat-screen tv
- coffee machine,
- minibar
- key card access,
- alarm clock,
- bed linen,
- wake-up service,
- wake-up call/alarm clock,
- towels
- garden view,
- balcony
- adapted bathtub
The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit is furnished with 2 beds.
Room size:
Premium Promo Room - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Promo Room Single Use Description, photos, price, amenities
- sofa,
- air conditioning,
- work desk,
- waste bin,
- clothes rack,
- seating area,
- wardrobe/closet,
- fan
- hairdryer,
- complimentary toiletries,
- shampoo,
- conditioner,
- private bathroom,
- shower,
- body soap,
- toilet paper
- television (tv),
- flat-screen tv,
- telephone
- coffee machine,
- minibar
- key card access,
- towels,
- bed linen,
- wake-up call/alarm clock,
- alarm clock,
- wake-up service
- balcony,
- garden view
- adapted bathtub
The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Premium Promo Room Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Room Description, photos, price, amenities
- waste bin,
- clothes rack,
- air conditioning,
- wardrobe/closet,
- sofa,
- work desk,
- seating area,
- fan
- shampoo,
- private bathroom,
- complimentary toiletries,
- conditioner,
- toilet paper,
- shower,
- hairdryer,
- body soap
- telephone,
- flat-screen tv,
- television (tv)
- minibar,
- coffee machine
- towels,
- bed linen,
- alarm clock,
- wake-up call/alarm clock,
- wake-up service,
- key card access
- balcony,
- garden view
- adapted bathtub
The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 2 beds.
Room size:
Premium Room - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Room Single Use Description, photos, price, amenities
- fan,
- sofa,
- seating area,
- air conditioning,
- clothes rack,
- waste bin,
- work desk,
- wardrobe/closet
- shampoo,
- conditioner,
- shower,
- hairdryer,
- toilet paper,
- complimentary toiletries,
- private bathroom,
- body soap
- flat-screen tv,
- telephone,
- television (tv)
- coffee machine,
- minibar
- key card access,
- alarm clock,
- wake-up call/alarm clock,
- wake-up service,
- towels,
- bed linen
- balcony,
- garden view
- adapted bathtub
The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Premium Room Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Accessible Room Description, photos, price, amenities
- seating area,
- waste bin,
- clothes rack,
- fan,
- work desk,
- sofa,
- air conditioning,
- wardrobe/closet
- private bathroom,
- conditioner,
- body soap,
- complimentary toiletries,
- hairdryer,
- shampoo,
- toilet paper,
- shower
- telephone,
- flat-screen tv,
- television (tv)
- minibar,
- coffee machine
- bed linen,
- alarm clock,
- towels,
- key card access,
- wake-up call/alarm clock,
- wake-up service
- balcony,
- garden view
- adapted bathtub
The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit is furnished with 2 beds.
Room size:
Premium Accessible Room - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 3
Premium Accessible Room Single Use Description, photos, price, amenities
- air conditioning,
- work desk,
- fan,
- wardrobe/closet,
- waste bin,
- seating area,
- sofa,
- clothes rack
- shower,
- hairdryer,
- complimentary toiletries,
- private bathroom,
- shampoo,
- toilet paper,
- conditioner,
- body soap
- television (tv),
- flat-screen tv,
- telephone
- coffee machine,
- minibar
- alarm clock,
- key card access,
- wake-up call/alarm clock,
- towels,
- bed linen,
- wake-up service
- balcony,
- garden view
- adapted bathtub
The single room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Premium Accessible Room Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Tropical View Description, photos, price, amenities
- seating area,
- ironing facilities (iron and ironing board),
- fan,
- air conditioning,
- work desk,
- wardrobe/closet,
- clothes rack,
- waste bin,
- iron,
- sofa
- toilet paper,
- body soap,
- conditioner,
- shower,
- private bathroom,
- shampoo,
- hairdryer,
- complimentary toiletries
- telephone,
- television (tv),
- flat-screen tv
- coffee machine,
- minibar
- wake-up service,
- bed linen,
- alarm clock,
- key card access,
- wake-up call/alarm clock,
- towels
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit provides 2 beds.
Room size:
Premium Tropical View - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Tropical View Single Use Description, photos, price, amenities
- ironing facilities (iron and ironing board),
- work desk,
- wardrobe/closet,
- air conditioning,
- fan,
- clothes rack,
- waste bin,
- iron,
- seating area,
- sofa
- conditioner,
- shower,
- complimentary toiletries,
- body soap,
- shampoo,
- private bathroom,
- toilet paper,
- hairdryer
- telephone,
- flat-screen tv,
- television (tv)
- minibar,
- coffee machine
- wake-up call/alarm clock,
- towels,
- key card access,
- bed linen,
- alarm clock,
- wake-up service
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this single room. The unit is equipped with 1 bed.
Room size:
Premium Tropical View Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Near Pool Description, photos, price, amenities
- iron,
- wardrobe/closet,
- sofa,
- seating area,
- air conditioning,
- fan,
- waste bin,
- work desk,
- clothes rack,
- ironing facilities (iron and ironing board)
- private bathroom,
- conditioner,
- shampoo,
- shower,
- toilet paper,
- body soap,
- hairdryer,
- complimentary toiletries
- television (tv),
- flat-screen tv,
- telephone
- coffee machine,
- minibar
- bed linen,
- wake-up call/alarm clock,
- towels,
- alarm clock,
- key card access,
- wake-up service
- pool view,
- garden view,
- balcony
The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit is furnished with 2 beds.
Room size:
Premium Near Pool - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Near Pool Single Use Description, photos, price, amenities
- fan,
- clothes rack,
- work desk,
- waste bin,
- sofa,
- ironing facilities (iron and ironing board),
- air conditioning,
- seating area,
- wardrobe/closet,
- iron
- shampoo,
- private bathroom,
- shower,
- body soap,
- hairdryer,
- toilet paper,
- conditioner,
- complimentary toiletries
- telephone,
- flat-screen tv,
- television (tv)
- coffee machine,
- minibar
- alarm clock,
- towels,
- wake-up service,
- wake-up call/alarm clock,
- key card access,
- bed linen
- pool view,
- balcony,
- garden view
The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit provides 1 bed.
Room size:
Premium Near Pool Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Junior Suite Description, photos, price, amenities
- air conditioning,
- work desk,
- fan,
- sofa,
- iron,
- seating area,
- wardrobe/closet,
- waste bin,
- ironing facilities (iron and ironing board),
- clothes rack
- shower,
- toilet paper,
- private bathroom,
- complimentary toiletries,
- hairdryer,
- shampoo,
- conditioner,
- body soap
- flat-screen tv,
- telephone,
- television (tv)
- coffee machine,
- minibar
- key card access,
- bed linen,
- alarm clock,
- wake-up call/alarm clock,
- wake-up service,
- towels
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit is furnished with 2 beds.
Room size:
Junior Suite - 38 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Junior Suite Single Use Description, photos, price, amenities
- work desk,
- seating area,
- clothes rack,
- waste bin,
- sofa,
- wardrobe/closet,
- air conditioning,
- fan,
- ironing facilities (iron and ironing board),
- iron
- body soap,
- toilet paper,
- private bathroom,
- shower,
- shampoo,
- conditioner,
- complimentary toiletries,
- hairdryer
- flat-screen tv,
- television (tv),
- telephone
- minibar,
- coffee machine
- wake-up call/alarm clock,
- towels,
- bed linen,
- alarm clock,
- wake-up service,
- key card access
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this single room. The unit provides 1 bed.
Room size:
Junior Suite Single Use - 38 m2
Bedroom 1 – Single bed
Max persons: 1
Premium Near Beach Description, photos, price, amenities
- fan,
- work desk,
- ironing facilities (iron and ironing board),
- air conditioning,
- seating area,
- iron,
- wardrobe/closet,
- waste bin,
- sofa,
- clothes rack
- private bathroom,
- conditioner,
- shower,
- body soap,
- hairdryer,
- toilet paper,
- shampoo,
- complimentary toiletries
- flat-screen tv,
- telephone,
- television (tv)
- minibar,
- coffee machine
- towels,
- key card access,
- wake-up service,
- bed linen,
- alarm clock,
- wake-up call/alarm clock
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit is furnished with 2 beds.
Room size:
Premium Near Beach - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Premium Near Beach Single Use Description, photos, price, amenities
- iron,
- ironing facilities (iron and ironing board),
- seating area,
- work desk,
- fan,
- air conditioning,
- sofa,
- clothes rack,
- wardrobe/closet,
- waste bin
- shampoo,
- body soap,
- complimentary toiletries,
- toilet paper,
- shower,
- conditioner,
- private bathroom,
- hairdryer
- telephone,
- flat-screen tv,
- television (tv)
- coffee machine,
- minibar
- towels,
- key card access,
- wake-up call/alarm clock,
- bed linen,
- wake-up service,
- alarm clock
- balcony
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this single room. The unit is equipped with 1 bed.
Room size:
Premium Near Beach Single Use - 35 m2
Bedroom 1 – Single bed
Max persons: 1
Junior Suite Ocean Front Description, photos, price, amenities
- sofa,
- work desk,
- wardrobe/closet,
- air conditioning,
- ironing facilities (iron and ironing board),
- seating area,
- waste bin,
- clothes rack,
- fan,
- iron
- shampoo,
- hairdryer,
- private bathroom,
- complimentary toiletries,
- body soap,
- toilet paper,
- conditioner,
- shower
- television (tv),
- flat-screen tv,
- telephone
- minibar,
- coffee machine
- towels,
- alarm clock,
- wake-up service,
- key card access,
- wake-up call/alarm clock,
- bed linen
- sea view,
- balcony
The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit provides 2 beds.
Room size:
Junior Suite Ocean Front - 38 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Junior Suite Ocean Front Single Use Description, photos, price, amenities
- fan,
- iron,
- sofa,
- seating area,
- ironing facilities (iron and ironing board),
- wardrobe/closet,
- work desk,
- waste bin,
- clothes rack,
- air conditioning
- toilet paper,
- conditioner,
- shampoo,
- body soap,
- hairdryer,
- private bathroom,
- shower,
- complimentary toiletries
- flat-screen tv,
- telephone,
- television (tv)
- coffee machine,
- minibar
- bed linen,
- alarm clock,
- key card access,
- wake-up service,
- wake-up call/alarm clock,
- towels
- sea view,
- balcony
The single room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit is equipped with 1 bed.
Room size:
Junior Suite Ocean Front Single Use - 38 m2
Bedroom 1 – Single bed
Max persons: 1
Junior Suite Ocean Front Beach Access Description, photos, price, amenities
- work desk,
- clothes rack,
- ironing facilities (iron and ironing board),
- air conditioning,
- wardrobe/closet,
- fan,
- waste bin,
- iron,
- sofa,
- seating area
- shower,
- conditioner,
- shampoo,
- toilet paper,
- complimentary toiletries,
- private bathroom,
- body soap,
- hairdryer
- flat-screen tv,
- telephone,
- television (tv)
- coffee machine,
- minibar
- towels,
- key card access,
- alarm clock,
- wake-up call/alarm clock,
- bed linen,
- wake-up service
- sea view,
- balcony
The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit is furnished with 2 beds.
Room size:
Junior Suite Ocean Front Beach Access - 38 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Junior Suite Ocean Front Beach Access Single Use Description, photos, price, amenities
- work desk,
- sofa,
- wardrobe/closet,
- air conditioning,
- fan,
- seating area,
- waste bin,
- iron,
- ironing facilities (iron and ironing board),
- clothes rack
- shower,
- toilet paper,
- body soap,
- conditioner,
- private bathroom,
- complimentary toiletries,
- shampoo,
- hairdryer
- television (tv),
- flat-screen tv,
- telephone
- coffee machine,
- minibar
- key card access,
- wake-up call/alarm clock,
- alarm clock,
- bed linen,
- wake-up service,
- towels
- balcony,
- sea view
The single room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit is equipped with 1 bed.
Room size:
Junior Suite Ocean Front Beach Access Single Use - 38 m2
Bedroom 1 – Single bed
Max persons: 1
Choose your ideal room at Iberostar Waves Quetzal
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Last Room Available
- Last Room Available Single Use
- Premium Promo Room
- Premium Promo Room Single Use
- Premium Room
- Premium Room Single Use
- Premium Accessible Room
- Premium Accessible Room Single Use
- Premium Tropical View
- Premium Tropical View Single Use
- Premium Near Pool
- Premium Near Pool Single Use
- Junior Suite
- Junior Suite Single Use
- Premium Near Beach
- Premium Near Beach Single Use
- Junior Suite Ocean Front
- Junior Suite Ocean Front Single Use
- Junior Suite Ocean Front Beach Access
- Junior Suite Ocean Front Beach Access Single Use
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
Before booking, check other guests' reviews
Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, complimentary parking, on-site parking, wi-fi throughout the property
On-site activities & leisure
access to tennis court, windsurfing nearby, scuba diving, snorkeling trips, on-site water sports, beach access
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, hotel bar, breakfast served in room
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, hot tub / jacuzzi access, outdoor swimming pool, prime beachfront location, poolside bar service, children's shallow end, full spa amenities, relaxing steam room, spa relaxation lounge, curated spa/wellness packages, fitness activities, changing rooms for fitness/spa, main swimming pool, general swimming pool access
Transport & getting around
ev (electric vehicle) charging point
Reception & guest support
24/7 front desk, guest concierge services
Shared spaces for guests
access to hotel garden, patio/outdoor seating
Family & entertainment
professional babysitting/childcare, supervised kids' activity club, scheduled evening entertainment, secure indoor play zone
Cleanliness & housekeeping
regular daily housekeeping
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, spacious family rooms, entirely non-smoking property, individually controlled air conditioning, secure key card entry
Property safety & security
in-room safety deposit box, strategically placed smoke detectors
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, comprehensive first-aid kit accessible, access to qualified healthcare professionals
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, convenient mobile app for room service orders, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking facilities. Electric vehicle charging station is available.
Check-in, check-out, and payment policies
Check-inFrom 15:00 hours
Check-outUntil 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
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