Score from 2993 reviews
- Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún,
Mexico - 
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Highlights
Swimming pool complex
Luxurious spa and wellness centre
Complimentary guest parking
Comfortable family rooms
On-site restaurant
Air-conditioned public areas and rooms
Swimming pool complexLuxurious spa and wellness centreComplimentary guest parkingComfortable family roomsOn-site restaurantAir-conditioned public areas and roomsSafety is a priority here, with safety deposit boxes available in every room for your peace of mind. If you’re looking to explore the area, the resort offers on-site car rental services, and the friendly staff is happy to help organize events or assist with laundry needs.
Food lovers will appreciate the Hacienda El Mortero restaurant located right on the premises, where you can savor traditional Mexican dishes accompanied by lively mariachi music. Start your day with a delicious buffet breakfast and unwind at the various on-site bars.
Just a short stroll away, you'll discover countless shops and restaurants. If you're feeling adventurous, there are plenty of exciting activities to dive into, including snorkeling, sailing, and fishing. Krystal Cancun truly offers a delightful mix of comfort and adventure!
The property has the Stay Safe & Clean Sanitary Certification.
Upon check-in at Krystal Cancun, a photo ID and credit card are required. All special requests at Krystal Cancun are subject to availability upon check-in. Special requests at Krystal Cancun cannot be guaranteed and may incur additional charges.
Restrictions for the all-inclusive plan:
Children from 0 – 4 for free.
Children from 5 – 12, additional fee USD 40.00
Children older than 13, additional fee USD 90.00
Club Room with Ocean View Description, photos, price, amenities
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- tile/marble flooring,
- wardrobe/closet,
- interconnecting rooms available,
- air conditioning,
- bedside socket,
- ironing facilities (iron and ironing board),
- pool towels (in room),
- iron,
- waste bin,
- baby cot/crib,
- safe deposit box,
- non-feather pillow (synthetic),
- seating area
- private bathroom,
- toilet,
- shower,
- bathrobe,
- complimentary toiletries,
- shower cap,
- hairdryer,
- slippers
- flat-screen tv,
- telephone,
- pay-per-view channels,
- cable tv channels,
- television (tv)
- tea and coffee making facilities,
- bottled water,
- minibar
- wake-up call/alarm clock,
- bed linen,
- towels
- sea view,
- balcony,
- view
- hand sanitiser (in room)
Features access to Krystal Club with free buffet breakfast.
Room size:
Club Room with Ocean View - 34 m2
Bedroom 1 – Double bed
Max persons: 4 
Standard Room with Two Double Beds Description, photos, price, amenities
- tile/marble flooring,
- safe deposit box,
- non-feather pillow (synthetic),
- air conditioning,
- bedside socket,
- seating area,
- wardrobe/closet,
- interconnecting rooms available,
- pool towels (in room),
- ironing facilities (iron and ironing board),
- iron,
- baby cot/crib,
- waste bin
- hairdryer,
- toilet,
- complimentary toiletries,
- private bathroom,
- shower cap,
- shower
- cable tv channels,
- television (tv),
- telephone,
- pay-per-view channels,
- flat-screen tv
- bottled water,
- tea and coffee making facilities,
- minibar
- wake-up call/alarm clock,
- bed linen,
- towels
- view,
- city view
- hand sanitiser (in room)
Room with floor-to-ceiling windows providing panoramic city views. There is a flat-screen TV, safe and minibar. Access to long distance calls is offered when opening credit at check-in. Connecting rooms are available.
Room size:
Standard Room with Two Double Beds - 32 m2
Bedroom 1 – Double bed
Max persons: 4
Deluxe King Room Description, photos, price, amenities
- tile/marble flooring,
- iron,
- ironing facilities (iron and ironing board),
- extra-long beds (over 2 metres),
- non-feather pillow (synthetic),
- safe deposit box,
- air conditioning,
- seating area,
- waste bin,
- pool towels (in room),
- bedside socket,
- baby cot/crib,
- wardrobe/closet,
- interconnecting rooms available
- toilet,
- private bathroom,
- complimentary toiletries,
- hairdryer,
- shower cap,
- shower
- television (tv),
- flat-screen tv,
- cable tv channels,
- pay-per-view channels,
- telephone
- bottled water,
- minibar,
- tea and coffee making facilities
- towels,
- bed linen,
- wake-up call/alarm clock
- balcony,
- sea view,
- view
- hand sanitiser (in room)
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as sea views. The unit is equipped with 1 bed.
Room size:
Deluxe King Room - 32 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Romantic Room with Ocean View Description, photos, price, amenities
- ironing facilities (iron and ironing board),
- extra-long beds (over 2 metres),
- non-feather pillow (synthetic),
- wardrobe/closet,
- bedside socket,
- air conditioning,
- waste bin,
- baby cot/crib,
- iron,
- seating area,
- tile/marble flooring,
- pool towels (in room),
- safe deposit box
- complimentary toiletries,
- shower cap,
- bathrobe,
- toilet,
- shower,
- hairdryer,
- private bathroom,
- slippers
- flat-screen tv,
- telephone,
- television (tv),
- cable tv channels,
- pay-per-view channels
- minibar,
- bottled water,
- tea and coffee making facilities
- wake-up call/alarm clock,
- bed linen,
- towels
- sea view,
- balcony,
- view
- hand sanitiser (in room)
This room rate includes: - 1 bottle of wine - free buffet breakfast - discounted massage treatments
Room size:
Romantic Room with Ocean View - 34 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Deluxe Room with Ocean View Description, photos, price, amenities
- baby cot/crib,
- interconnecting rooms available,
- iron,
- pool towels (in room),
- seating area,
- safe deposit box,
- wardrobe/closet,
- bedside socket,
- ironing facilities (iron and ironing board),
- tile/marble flooring,
- waste bin,
- air conditioning,
- non-feather pillow (synthetic)
- toilet,
- complimentary toiletries,
- shower,
- hairdryer,
- shower cap,
- private bathroom
- flat-screen tv,
- cable tv channels,
- pay-per-view channels,
- telephone,
- television (tv)
- minibar,
- tea and coffee making facilities,
- bottled water
- towels,
- wake-up call/alarm clock,
- bed linen
- balcony,
- view,
- sea view
- window
- hand sanitiser (in room)
Room with floor-to-ceiling windows providing Caribbean Sea views. Rooms have a king-size bed or 2 double beds. There is a flat-screen TV, safe and minibar. Access to long distance calls is offered when opening credit at check-in. Connecting rooms are available.
Room size:
Deluxe Room with Ocean View - 32 m2
Bedroom 1 – Double bed
Max persons: 4
Family Studio (2 Adults + 2 Children) with Sea View Description, photos, price, amenities
- safe deposit box,
- pool towels (in room),
- air conditioning,
- extra-long beds (over 2 metres),
- tile/marble flooring,
- wardrobe/closet,
- ironing facilities (iron and ironing board),
- waste bin,
- sofa bed,
- bedside socket,
- seating area,
- non-feather pillow (synthetic),
- iron
- shower cap,
- hairdryer,
- toilet,
- complimentary toiletries,
- shower,
- private bathroom,
- bathrobe,
- slippers
- pay-per-view channels,
- cable tv channels,
- telephone,
- television (tv),
- flat-screen tv
- microwave,
- bottled water,
- minibar,
- tea and coffee making facilities
- bed linen,
- wake-up call/alarm clock,
- towels
- balcony,
- sea view,
- view
- hand sanitiser (in room)
This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit provides 2 beds.
Room size:
Family Studio (2 Adults + 2 Children) with Sea View - 40 m2
Bedroom 1 – Extra-large double bed (Super-king size), Sofa bed
Max persons: 4
Deal of the Day Description, photos, price, amenities
- bedside socket,
- non-feather pillow (synthetic),
- air conditioning,
- safe deposit box,
- ironing facilities (iron and ironing board),
- baby cot/crib,
- tile/marble flooring,
- waste bin,
- wardrobe/closet,
- pool towels (in room),
- iron,
- seating area
- toilet,
- shower cap,
- complimentary toiletries,
- hairdryer,
- shower,
- private bathroom
- cable tv channels,
- pay-per-view channels,
- flat-screen tv,
- television (tv),
- telephone
- minibar,
- bottled water,
- tea and coffee making facilities
- bed linen,
- towels,
- wake-up call/alarm clock
- city view,
- view
- hand sanitiser (in room)
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit is equipped with 1 bed.
Room size:
Deal of the Day - 32 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Standard King Room Description, photos, price, amenities
- seating area,
- non-feather pillow (synthetic),
- tile/marble flooring,
- baby cot/crib,
- air conditioning,
- ironing facilities (iron and ironing board),
- wardrobe/closet,
- interconnecting rooms available,
- pool towels (in room),
- iron,
- waste bin,
- safe deposit box,
- bedside socket,
- extra-long beds (over 2 metres)
- shower,
- hairdryer,
- private bathroom,
- shower cap,
- complimentary toiletries,
- toilet
- pay-per-view channels,
- flat-screen tv,
- telephone,
- television (tv),
- cable tv channels
- minibar,
- bottled water,
- tea and coffee making facilities
- wake-up call/alarm clock,
- towels,
- bed linen
- city view,
- view
- hand sanitiser (in room)
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit provides 1 bed.
Room size:
Standard King Room - 32 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Choose your ideal room at Krystal Cancun
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Club Room with Ocean View
- Standard Room with Two Double Beds
- Romantic Room with Ocean View
- Deluxe Room with Ocean View
- Family Studio (2 Adults + 2 Children) with Sea View
- Deal of the Day
- Standard King Room
- Deluxe King Room
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, complimentary parking, on-site parking, private parking area
On-site activities & leisure
nearby golf course (within 3 km), fishing opportunities, scuba diving, snorkeling trips, on-site water sports, access to water park, beach access, special themed dinners, bar happy hour, local culture tours or classes, on-site cooking classes, live music and performances, live sports broadcasts, aerobics sessions
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, café/snack bar, special dietary menus (on request), children's meals, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
sauna access, gym/fitness studio, tanning salon/solarium, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, outdoor swimming pool, year-round outdoor pool, prime beachfront location, vanishing edge/infinity pool, relaxing plunge pool, poolside bar service, children's shallow end, sunbeds and beach chairs, shade umbrellas, salon & beauty treatments, rejuvenating facial treatments, professional waxing services, expert make-up application, nourishing hair treatments, manicure services, pedicure services, professional hair cutting, expert hair colouring, professional hair styling, exfoliating body scrub, detoxifying body wrap, full spa amenities, spa relaxation lounge, curated spa/wellness packages, fitness activities, guided yoga sessions, dedicated kids' pool, main swimming pool, general swimming pool access
Transport & getting around
on-site car rental
Reception & guest support
24/7 front desk, valet parking service, excursion booking desk, baggage hold, on-site atm, guest concierge services, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, rooftop sun deck, patio/outdoor seating, designated picnic spot
Family & entertainment
professional babysitting/childcare, outdoor children's play area, dedicated entertainment team, supervised kids' activity club, selection of board games/puzzles, children's outdoor recreation equipment
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service
Business & conference facilities
conference and banquet facilities, fax and photocopying services
On-site shops & services
on-site barber/beauty salon, convenience store/minimarket on premises
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, noise-reducing/soundproofed rooms, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, external property cctv surveillance, readily available fire extinguishers
Security systems
removal of shared non-essential items (menus, magazines, etc.)
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, option to decline room cleaning services during stay
Food & drink safety
in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with both standard and free WiFi options.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a dedicated private parking area.
Check-in, check-out, and payment policies
Check-inFrom 15:00 hours
Check-outUntil 12:00 hours
Children and extra bedsChildren from 0 to 2 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
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