Score from 95 reviews
- Jl. Raya Darmo 68-78, 60264 Surabaya,
Indonesia - 
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Highlights
Non-smoking rooms available
On-site restaurant
Complimentary guest parking
Luxurious spa and wellness centre
Modern fitness centre
Daily room cleaning service
Non-smoking rooms availableOn-site restaurantComplimentary guest parkingLuxurious spa and wellness centreModern fitness centreDaily room cleaning serviceDining options at the hotel include four restaurants. Lanhua Restaurant specializes in Chinese cuisine for lunch and dinner, while Trimurti Restaurant offers a variety of Indonesian and Western dishes throughout the day. The Coffee Cafe serves light snacks and beverages, and Ebisu Restaurant features a selection of Japanese dishes available during lunch and dinner.
Nearby attractions include the Submarine Monument and Raya Gubeng Railway Station, both accessible within a 10-minute drive. The historic Grand Ampel Mosque can be reached in about 20 minutes by car, and Juanda International Airport is approximately a 30-minute drive away.
The 24-hour front desk provides concierge services, assisting guests with laundry, car rentals, babysitting, and spa treatments. Additional amenities include a fitness center, luggage storage, newspapers, a safety deposit box, and a sauna, all available at no extra charge.
Each room at Mercure Surabaya is air-conditioned and equipped with a cable TV, fridge, minibar, wardrobe, and an en suite bathroom with either a bath or shower, slippers, bathrobes, and complimentary toiletries. Fresh towels and linens are provided, and guests can enjoy views of Surabaya city from their rooms.
Indulge in the crispness of our fruit selection, a fantastic way to kickstart a nourishing day.
Large wardrobes or closets are available in every room for luggage storage.
Make a reservation and appreciate our complimentary parking facility.
Connect easily with our free, fast WiFi.
Experience the balance of space and comfort in our accommodations for four, designed for families and groups.
Book your accommodation effortlessly with our efficient reservation tool, featuring in-depth reviews, visual galleries, user-centric controls, and genuine reviews from past clients to aid in your decision-making for a place to stay.
Family King Studio Suite Description, photos, price, amenities
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- interconnecting rooms available,
- heating,
- safe deposit box,
- sofa,
- non-feather pillow (synthetic),
- bedside socket,
- clothes drying rack,
- iron,
- waste bin,
- tile/marble flooring,
- wardrobe/closet,
- travel adapter,
- ironing facilities (iron and ironing board),
- air conditioning,
- pool towels (in room),
- fireplace,
- soundproofed rooms,
- seating area,
- hot tub (in room),
- sofa bed,
- work desk,
- private pool with a view (with room/suite),
- baby cot/crib
- conditioner,
- slippers,
- shampoo,
- shower,
- toothbrush,
- body soap,
- shower cap,
- bidet,
- bathtub,
- toilet,
- bathrobe,
- toilet paper,
- private bathroom,
- hairdryer,
- additional toilet,
- complimentary toiletries
- portable wi-fi hotspot,
- cable tv channels,
- satellite tv channels,
- dvd player,
- telephone,
- flat-screen tv,
- television (tv)
- chocolates or cookies (charges may apply),
- dining table,
- oven,
- tea and coffee making facilities,
- dining area,
- electric kettle,
- refrigerator,
- bottled water,
- minibar
- wake-up service,
- wake-up call/alarm clock,
- towels,
- alarm clock,
- key card access,
- bed linen,
- key access
- city view,
- garden view,
- view,
- quiet street view
- roll-in shower,
- upper floors accessible by lift (to room),
- lift access (to room),
- entire unit wheelchair accessible
- smoke detector,
- fire extinguisher (in room/apartment)
Includes VIP butler service, a separate living room and a free daily newspaper.
Room size:
Family King Studio Suite - 48 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4 
Deluxe Suite with King Bed Description, photos, price, amenities
- bathtub or shower
The unit provides 1 bed.
Room size:
Deluxe Suite with King Bed - 48 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Privilege King Room with City View Description, photos, price, amenities
- shower,
- complimentary toiletries
The unit is equipped with 1 bed.
Room size:
Privilege King Room with City View - 28 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Classic Superior King Room with City View Description, photos, price, amenities
- complimentary toiletries,
- shower
The unit is equipped with 1 bed.
Room size:
Classic Superior King Room with City View - 24 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Privilege Twin Room with City View Description, photos, price, amenities
- ironing facilities (iron and ironing board),
- seating area,
- fireplace,
- pool towels (in room),
- wardrobe/closet,
- iron,
- heating,
- tile/marble flooring,
- soundproofed rooms,
- baby cot/crib,
- non-feather pillow (synthetic),
- travel adapter,
- bedside socket,
- interconnecting rooms available,
- air conditioning,
- waste bin,
- clothes drying rack,
- work desk,
- safe deposit box
- hairdryer,
- slippers,
- additional toilet,
- shampoo,
- shower,
- bathrobe,
- conditioner,
- toothbrush,
- complimentary toiletries,
- shower cap,
- bidet,
- toilet,
- body soap,
- toilet paper,
- private bathroom
- cable tv channels,
- television (tv),
- portable wi-fi hotspot,
- telephone,
- satellite tv channels,
- flat-screen tv
- minibar,
- electric kettle,
- tea and coffee making facilities,
- refrigerator,
- bottled water
- wake-up call/alarm clock,
- key card access,
- key access,
- wake-up service,
- bed linen,
- alarm clock,
- towels
- city view,
- view,
- quiet street view
- entire unit wheelchair accessible,
- upper floors accessible by lift (to room),
- lift access (to room)
- smoke detector,
- fire extinguisher (in room/apartment)
The fireplace is a top feature of this quadruple room. Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit is equipped with 1 bed.
Room size:
Privilege Twin Room with City View - 28 m2
Bedroom 1 – Single bed
Max persons: 4
Classic Room King Bed Description, photos, price, amenities
The unit is equipped with 1 bed.
Room size:
Classic Room King Bed - 24 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Privilege Suite Description, photos, price, amenities
- shower,
- complimentary toiletries
Room size:
Privilege Suite - 54 m2
Max persons: 4
Classic Room Twin Bed Description, photos, price, amenities
- complimentary toiletries,
- shower
The unit provides 1 bed.
Room size:
Classic Room Twin Bed - 24 m2
Bedroom 1 – Single bed
Max persons: 4
Classic Superior Twin Room with City View Description, photos, price, amenities
- complimentary toiletries,
- shower
The unit provides 1 bed.
Room size:
Classic Superior Twin Room with City View - 24 m2
Bedroom 1 – Single bed
Max persons: 4
Privilege Luxe Twin Room Description, photos, price, amenities
- shower,
- complimentary toiletries
The unit provides 1 bed.
Room size:
Privilege Luxe Twin Room - 30 m2
Bedroom 1 – Single bed
Max persons: 4
Privilege Luxe Family King Room Description, photos, price, amenities
- complimentary toiletries,
- shower
The unit is equipped with 1 bed.
Room size:
Privilege Luxe Family King Room - 30 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Choose your ideal room at Mercure Surabaya Grand Mirama
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Family King Studio Suite
- Privilege Twin Room with City View
- Classic Room King Bed
- Deluxe Suite with King Bed
- Privilege King Room with City View
- Privilege Suite
- Classic Room Twin Bed
- Classic Superior King Room with City View
- Classic Superior Twin Room with City View
- Privilege Luxe Twin Room
- Privilege Luxe Family King Room
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General property information
parking available, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
table tennis facilities, cycling routes, on-site water sports, guided bike tours, special themed dinners, bar happy hour, live music and performances, live sports broadcasts, aerobics sessions
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, barbecue facilities, take-away lunches, café/snack bar, special dietary menus (on request), beverage vending machine, snack vending machine, grocery delivery service, children's meals, child-friendly buffet, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, outdoor swimming pool, year-round outdoor pool, pool inflatables and toys, scenic view pool, poolside bar service, children's shallow end, sunbeds and beach chairs, salon & beauty treatments, rejuvenating facial treatments, professional waxing services, expert make-up application, nourishing hair treatments, manicure services, pedicure services, professional hair cutting, expert hair colouring, professional hair styling, revitalising body treatments, exfoliating body scrub, detoxifying body wrap, phototherapy/light therapy, full spa amenities, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, fitness activities, guided yoga sessions, group fitness workouts, certified personal trainer, changing rooms for fitness/spa, main swimming pool, general swimming pool access
Transport & getting around
convenient airport shuttle, on-site car rental, shuttle service (surcharge applies), airport transfer (surcharge applies), secure parking garage, ev (electric vehicle) charging point, disabled-access parking, airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, valet parking service, currency exchange service, excursion booking desk, baggage hold, on-site atm, guest concierge services, individual check-in/check-out, secure lockers, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, on-site chapel or shrine, guest lounge / tv room, patio/outdoor seating, designated picnic spot, communal outdoor fireplace
Family & entertainment
professional babysitting/childcare, fun karaoke nights, supervised kids' activity club, scheduled evening entertainment, selection of board games/puzzles, secure indoor play zone, children's outdoor recreation equipment, pushchairs/strollers for hire
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, business services center, fax and photocopying services
On-site shops & services
on-site barber/beauty salon
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, noise-reducing/soundproofed rooms, in-room heating, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone, full wheelchair accessibility, restroom with support rails, raised toilet seat, lowered wash basin, bathroom emergency pull cord, comfortable pet bed, convenient pet bowls, standard key entry, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, convenient mobile app for room service orders, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property provides free on-site parking, including both private parking and a parking garage. Electric vehicle charging station is available. Accessible parking facilities are available on site.
Check-in, check-out, and payment policies
Check-inFrom 14:00 Until 23:30 hours
Check-outFrom 12:00 Until 13:00 hours
Children and extra bedsChildren from 0 years old pay 400,000.00 IDR per night using extra bed. Children from 0 to 2 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
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