Mercury Suite CITY CENTRE Netflix Dedicated Workspace By Your Perfect Stay Short Lets Birmingham, Birmingham

After the booking you should shortly receive a personal "guest area" link where you can fill in all required pre-check-in info, upload your ID/Passport, and settle the payment for the £150 security deposit.

We require a valid copy of the Driver's License or Passport. Just like a hotel, and for security purposes, the name on the ID should be the same on your Booking.com account.
***For third-party booking, we still require your ID and the ID of the guest who will be staying in our apartment.

For the security deposit, you should be reimbursed within 7-14 days after check-out depending on your bank processing time, and subject to an inspection of the property.

NOTE: the security deposit is held and then re-authenticated every 7 days and it will be released 3 days after check out. To avoid this you can send the £150 security deposit through bank transfer. However, the refund will be processed 7 days after the check out date.

We operate a self-check-in. The key should be collected from the store (key collection details will be visible on the guest portal)

If you would like an early check-in or late check-out please let us know. It's depending on availability.

Early check-in prices (IF AVAILABLE - PLEASE MESSAGE US):
9 AM - 12 PM - £49
1 PM - 1:30 PM - £30
2 PM - 2:30 PM - £20
3 PM - 4 PM - £9

Late check-out prices (IF AVAILABLE - PLEASE MESSAGE US):
11 AM - £20
11:30 AM – 12 PM - £30
12:30 PM – 1 PM -£40
2 PM - 5 PM - £60
5 PM onwards – Purchase cost of an extra night

HOUSE RULES:

***We provide one complimentary cleaning for long-term stays (24 nights and above)
***Cleaning fee is £59 for additional cleaning
***We don't provide extra towels, sheets, or bedding. You can request a replacement with a fee:
- £20 to replace the sheets
- £10 to replace a set of towels

***Guests will receive a Welcome Kit. The Welcome Kit gets you started on your vacation by providing a few additional necessities, such as:
Dish soap
Dishwasher pods
One kitchen sponge
Laundry detergent (for apartments with washer/dryer)
Two trash bags

In addition, the complimentary items below are provided as a convenience for when you first arrive. ADDITIONAL SUPPLIES WILL BE THE RESPONSIBILITY OF THE GUEST.

Two full rolls of toilet paper per bathroom
Travel-sized shampoo, conditioner, and bars of soap in each bathroom
One full roll of paper towels in the kitchen
Some tea, coffee, milk, sugar, and salt

***Parties or Events are not allowed. If guests are found to have had a party, which results in extra cleaning, guests will be responsible for an extra cleaning charge of £100
and guests will be asked to vacate the property immediately without a refund.

***NO SMOKING! NO VAPING! £200 fee will incur if there is a smoke odor in the unit.

***No loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the unit without a refund.

***No additional guests on the property except for those declared on your reservation. Only registered guest/s are allowed in the unit. No visitors of any kind.At Mercury Suite CITY CENTRE Netflix Dedicated Workspace By Your Perfect Stay Short Lets Birmingham, hen, stag, or similar parties are not accepted.