Score from 1314 reviews
- Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen,
Mexico - 
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Highlights
On-site restaurant
Comfortable family rooms
24/7 front desk support
Guest parking available
Prime beachfront location
Stylish bar and lounge
On-site restaurantComfortable family rooms24/7 front desk supportGuest parking availablePrime beachfront locationStylish bar and loungeZanurz się w holistycznym doświadczeniu uzdrawiania w naszej enklawie spa i wellness, gdzie w centrum uwagi jest całkowita odnowa. We're proud of our kids' play area, promising memorable moments in a warm environment. Enjoy easy device charging with outlets beside the beds in every room. Book your stay with us and indulge in the bonus of no-charge parking during your visit. Experience reliable internet with free, fast WiFi. Choose our apartments for added comfort and roominess. Seize exceptional deals by reserving on SleepZon.com – move quickly to ensure you get these savings!
Rooms: 589
Deluxe Room Description, photos, price, amenities
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- iron,
- work desk,
- air conditioning,
- bedside socket,
- safe deposit box,
- tile/marble flooring,
- private shallow end/paddling pool (with room/suite),
- interconnecting rooms available,
- ironing facilities (iron and ironing board),
- baby cot/crib,
- fan,
- non-feather pillow (synthetic),
- wardrobe/closet,
- waste bin,
- clothes drying rack,
- clothes rack
- toilet,
- complimentary toiletries,
- shampoo,
- toilet paper,
- hairdryer,
- shower,
- private bathroom,
- conditioner,
- body soap
- flat-screen tv,
- cable tv channels,
- telephone
- coffee machine,
- bottled water,
- tea and coffee making facilities,
- outdoor furniture (on balcony/patio),
- minibar
- wake-up service,
- wake-up call/alarm clock,
- key access,
- alarm clock,
- key card access,
- towels
- view
- lift access (to room),
- upper floors accessible by lift (to room)
- smoke detector
Surrounded by beautiful gardens the deluxe rooms are spacious and offer a terrace or balcony. Rooms include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower. Maximum occupancy: 4 people (2 adults + 2 children or 3 adults + 1 child).
Room size:
Deluxe Room - 32 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4 
Deluxe Concierge Description, photos, price, amenities
- ironing facilities (iron and ironing board),
- fan,
- wardrobe/closet,
- non-feather pillow (synthetic),
- tile/marble flooring,
- work desk,
- air conditioning,
- baby cot/crib,
- safe deposit box,
- bedside socket,
- iron,
- private shallow end/paddling pool (with room/suite),
- clothes rack,
- waste bin,
- clothes drying rack
- toilet paper,
- slippers,
- conditioner,
- body soap,
- shampoo,
- toilet,
- shower,
- bathrobe,
- complimentary toiletries,
- hairdryer,
- private bathroom
- flat-screen tv,
- cable tv channels,
- telephone
- wine or champagne (charges may apply),
- bottled water,
- tea and coffee making facilities,
- outdoor furniture (on balcony/patio),
- fruit basket (charges may apply),
- coffee machine,
- minibar
- wake-up call/alarm clock,
- key access,
- alarm clock,
- towels,
- wake-up service,
- key card access
- view
- lift access (to room),
- upper floors accessible by lift (to room)
- smoke detector
Amenities include: - Exclusive concierge service. - Platter of fruit upon arrival. - Bottle of house wine on your arrival. - Premium bath amenities, bathrobes and slippers.
Room size:
Deluxe Concierge - 32 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Junior Suite Description, photos, price, amenities
- private shallow end/paddling pool (with room/suite),
- bedside socket,
- ironing facilities (iron and ironing board),
- non-feather pillow (synthetic),
- clothes drying rack,
- air conditioning,
- clothes rack,
- waste bin,
- safe deposit box,
- baby cot/crib,
- wardrobe/closet,
- iron,
- tile/marble flooring,
- work desk,
- fan,
- sofa bed
- conditioner,
- private bathroom,
- shampoo,
- shower,
- slippers,
- complimentary toiletries,
- toilet,
- body soap,
- toilet paper,
- bathrobe,
- hairdryer
- telephone,
- cable tv channels,
- flat-screen tv
- bottled water,
- tea and coffee making facilities,
- coffee machine,
- minibar,
- outdoor furniture (on balcony/patio)
- key card access,
- wake-up service,
- wake-up call/alarm clock,
- alarm clock,
- towels,
- key access
- view
- upper floors accessible by lift (to room),
- lift access (to room)
- smoke detector
This Junior suite include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower. Rooms also have a large living area with a Sofa and a balcony or terrace ideal for guests to relax while enjoying the views of the resort’s tropical gardens. Please note: These rooms are located on the corners of buildings, there are no connecting rooms in this category. Includes 1 bottle of sparkling wine in the room, strawberries with chocolate and a continental breakfast in bed one (1) morning during the stay (Reservations must be made in advance with the concierge
Room size:
Junior Suite - 47 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Royal Level Suite Description, photos, price, amenities
- wardrobe/closet,
- safe deposit box,
- ironing facilities (iron and ironing board),
- clothes drying rack,
- air conditioning,
- fan,
- bedside socket,
- hot tub (in room),
- tile/marble flooring,
- non-feather pillow (synthetic),
- waste bin,
- iron,
- clothes rack,
- private shallow end/paddling pool (with room/suite),
- baby cot/crib,
- work desk
- toilet,
- conditioner,
- shampoo,
- shower,
- private bathroom,
- bathtub,
- spa bath,
- complimentary toiletries,
- toilet paper,
- slippers,
- body soap,
- hairdryer,
- bathrobe
- cable tv channels,
- telephone,
- flat-screen tv
- minibar,
- tea and coffee making facilities,
- bottled water,
- dining table,
- dining area,
- coffee machine,
- outdoor furniture (on balcony/patio)
- key access,
- wake-up call/alarm clock,
- wake-up service,
- towels,
- alarm clock,
- key card access
- view
- upper floors accessible by stairs only (to room),
- upper floors accessible by lift (to room)
- smoke detector
- dedicated concierge services (for executive guests)
The Royal Level Suite offers personalized service and upgraded amenities. This room category have been designed for you to enjoy a premium service. It features a large dining room, living room and large balcony or terrace. Rooms include a King Size bed or Two Double beds Amenities: Private bathroom with shower and hot tub, Air conditioning with individual control, ceiling fan, 2 flat screen TV, DVD player, Telephone, Electronic safety deposit box, iron and ironing board, Plush bathrobes & slippers, Hair dryer, VIP Bath amenities, Minibar replenished daily with water, soda and beer, Coffee Machine, Radio alarm clock. Max. Occupancy: 4 people (2 adults + 2 children or 3 adults + 1 child).
Room size:
Royal Level Suite - 90 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Royal Level Luxury Description, photos, price, amenities
- iron,
- hot tub (in room),
- bedside socket,
- tile/marble flooring,
- private shallow end/paddling pool (with room/suite),
- non-feather pillow (synthetic),
- fan,
- baby cot/crib,
- clothes rack,
- air conditioning,
- safe deposit box,
- waste bin,
- ironing facilities (iron and ironing board),
- clothes drying rack,
- work desk,
- wardrobe/closet
- conditioner,
- shampoo,
- bathtub,
- slippers,
- toilet,
- spa bath,
- hairdryer,
- complimentary toiletries,
- bathrobe,
- private bathroom,
- shower,
- body soap,
- toilet paper
- telephone,
- flat-screen tv,
- cable tv channels
- outdoor furniture (on balcony/patio),
- coffee machine,
- bottled water,
- tea and coffee making facilities,
- minibar
- key access,
- wake-up service,
- towels,
- alarm clock,
- key card access,
- wake-up call/alarm clock
- view
- upper floors accessible by lift (to room),
- upper floors accessible by stairs only (to room)
- smoke detector
- dedicated concierge services (for executive guests)
The 8 magnificent Royal Level Luxury rooms, covering 431 ft2, stand out due to their Royal Level exclusivity, featuring a range of unique services, such as high-end toiletries, a full bathroom with hot tub, a minibar restocked daily, preferential check-in, private lounge, exclusive restaurant with à la carte service, private swimming pool area, and solarium with waiter service. Spacious and elegantly decorated, all these rooms have 2 comfortable double beds and a balcony or terrace with stunning views of the resort’s tropical gardens.
Room size:
Royal Level Luxury - 40 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 4
Choose your ideal room at Occidental at Xcaret Destination - All Inclusive
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Deluxe Room
- Deluxe Concierge
- Junior Suite
- Royal Level Suite
- Royal Level Luxury
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General property information
parking available, complimentary parking, on-site parking, private parking area
On-site activities & leisure
access to tennis court, billiards table, table tennis facilities, darts board, snorkeling trips, miniature golf, tennis gear, beach access, special themed dinners, live music and performances, archery range, bingo nights
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, café/snack bar, special dietary menus (on request), child-friendly buffet, selection of wine/champagne, fresh fruit selection
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, massage therapies, outdoor swimming pool, exclusive private beach, year-round outdoor pool, prime beachfront location, scenic view pool, saline/salt-water pool, poolside bar service, sunbeds and beach chairs, shade umbrellas, full spa amenities, spa relaxation lounge, curated spa/wellness packages, relaxing neck massage, romantic couples massage, comprehensive full body massage, fitness activities, changing rooms for fitness/spa, main swimming pool, general swimming pool access
Transport & getting around
convenient airport shuttle, on-site car rental, airport transfer (surcharge applies), disabled-access parking, airport meet and greet / pick up, convenient airport drop off
Reception & guest support
24/7 front desk, currency exchange service, excursion booking desk, baggage hold, on-site atm, guest concierge services, secure lockers, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, recreation/games lounge, rooftop sun deck, guest lounge / tv room, patio/outdoor seating
Family & entertainment
professional babysitting/childcare, outdoor children's play area, dedicated entertainment team, vibrant nightclub with dj, supervised kids' activity club, scheduled evening entertainment, selection of board games/puzzles, secure indoor play zone, children's outdoor recreation equipment
Cleanliness & housekeeping
guest laundry service, regular daily housekeeping
On-site shops & services
on-site barber/beauty salon, convenience store/minimarket on premises
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, individually controlled air conditioning, allocated smoking zone, full wheelchair accessibility, restroom with support rails, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, option to decline room cleaning services during stay
Food & drink safety
all dining ware (plates, cutlery, glasses) fully sanitised
Internet access
Complimentary wi-fi property-wide! The property offers internet services with both standard and free WiFi options.
Guest parking
Complimentary guest parking! The facility offers free on-site parking with dedicated private and accessible parking areas.
Check-in, check-out, and payment policies
Check-inFrom 15:00 hours
Check-outUntil 11:00 hours
Children and extra bedsChildren from 0 to 2 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationPlease note long pants are obligatory at all specialty restaurants. Shorts, sleeveless shirts and beach sandals are not allowed.
The bars and restaurants serve both national and international drinks. If you would like a particular brand, it might be available at an extra charge.
24 Hour All Inclusive
Please note that children from 0 to 1 years old can stay for free. Children from 2 to 11 years old can stay for a fee of 25% of the double rate per room per night.
At Occidental at Xcaret Destination - All Inclusive, the name on the credit card used for booking must match the guest staying at the property.At Occidental at Xcaret Destination - All Inclusive, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Occidental at Xcaret Destination - All Inclusive, all special requests are subject to availability and may incur additional charges.
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Frequently Asked Questions (FAQ)
- Deluxe Room
- Deluxe Concierge
- Junior Suite
- Royal Level Suite
- Royal Level Luxury
