Phoenix, Tulum
Reviews, photos, room rates, address, contact- Carretera Tulum-Boca Paila km 12 SIan kaan, 77766 Tulum,
Mexico - 
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Highlights
Non-smoking rooms available
Daily room cleaning service
Sun-filled terrace
Pets are welcome
Stylish bar and lounge
Airport shuttle service
Non-smoking rooms availableDaily room cleaning serviceSun-filled terracePets are welcomeStylish bar and loungeAirport shuttle serviceA continental breakfast is available for guests at the hotel.
The rooms are equipped with balconies and private bathrooms that include showers and free toiletries. Some accommodations also provide sea views. Additionally, all rooms come with air conditioning and a safety deposit box.
Nearby attractions include the Tulum Archeological Site, located 14 km away, and the Sian Ka'an Biosphere Reserve, which is 3.8 km from the hotel. Tulum International Airport is situated 47 km from the property.
Activities such as hiking, snorkeling, and canoeing can be enjoyed in and around Tulum.
At Phoenix, hen, stag, or similar parties are not accepted.
Standard Bungalow Description, photos, price, amenities
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- fan,
- feather pillow,
- air conditioning,
- private entrance,
- waste bin,
- carpeted floor,
- wardrobe/closet,
- safe deposit box,
- extra-long beds (over 2 metres),
- bedside socket,
- pool towels (in room),
- clothes rack
- hairdryer,
- bathtub,
- shampoo,
- private bathroom,
- complimentary toiletries,
- shower,
- body soap,
- toilet paper,
- conditioner,
- toilet,
- bathtub or shower
- tea and coffee making facilities,
- minibar,
- bottled water
- bed linen,
- key access,
- wake-up service,
- towels
- terrace,
- patio,
- balcony,
- garden view
- ground floor unit
- fire extinguisher (in room/apartment)
- individually controlled air conditioning for room
- hand sanitiser (in room)
Featuring a private entrance, this air-conditioned bungalow comprises 1 bedroom and 1 bathroom with a bath and a shower. The bungalow features a minibar, a tea and coffee maker, a wardrobe as well as a terrace with garden views. The unit provides 1 bed.
Room size:
Standard Bungalow - 25 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2 
Bungalow with Garden View Description, photos, price, amenities
- bedside socket,
- wardrobe/closet,
- carpeted floor,
- waste bin,
- extra-long beds (over 2 metres),
- pool towels (in room),
- safe deposit box,
- feather pillow,
- private entrance,
- clothes rack,
- fan,
- air conditioning
- complimentary toiletries,
- shampoo,
- bathtub,
- conditioner,
- body soap,
- toilet paper,
- hairdryer,
- toilet,
- shower,
- bathtub or shower,
- private bathroom
- bottled water,
- tea and coffee making facilities,
- minibar
- wake-up service,
- bed linen,
- towels,
- key access
- terrace,
- view,
- balcony,
- patio,
- courtyard view
- ground floor unit
- fire extinguisher (in room/apartment)
- individually controlled air conditioning for room
- hand sanitiser (in room)
Featuring a private entrance, this air-conditioned bungalow consists of 1 bedroom and 1 bathroom with a bath and a shower. The bungalow provides a minibar, a tea and coffee maker, as well as a terrace and a patio. The unit provides 1 bed.
Room size:
Bungalow with Garden View - 25 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Deluxe Bungalow with Sea View Description, photos, price, amenities
- bedside socket,
- pool towels (in room),
- wardrobe/closet,
- fan,
- extra-long beds (over 2 metres),
- private entrance,
- safe deposit box,
- carpeted floor,
- clothes rack,
- waste bin,
- feather pillow,
- air conditioning
- shower,
- complimentary toiletries,
- bathtub,
- shampoo,
- hairdryer,
- bathtub or shower,
- private bathroom,
- toilet paper,
- conditioner,
- body soap,
- toilet
- tea and coffee making facilities,
- bottled water,
- minibar
- key access,
- wake-up service,
- towels,
- bed linen
- patio,
- view,
- terrace,
- balcony,
- sea view
- ground floor unit
- fire extinguisher (in room/apartment)
- individually controlled air conditioning for room
- hand sanitiser (in room)
Featuring a private entrance, this air-conditioned bungalow comprises 1 bedroom and 1 bathroom with a bath and a shower. The bungalow provides a minibar, a tea and coffee maker, a wardrobe as well as a terrace with sea views. The unit provides 1 bed.
Room size:
Deluxe Bungalow with Sea View - 25 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Choose your ideal room at Phoenix
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Standard Bungalow
- Bungalow with Garden View
- Deluxe Bungalow with Sea View
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Facilities and services
General property information
parking available, pets are welcome, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
nearby golf course (within 3 km), fishing opportunities, windsurfing nearby, canoeing trips, hiking trails accessible, cycling routes, scuba diving, snorkeling trips, on-site water sports, beach access, organized pub crawls, hotel movie nights, guided walking tours, guided bike tours, special themed dinners, bar happy hour, local culture tours or classes, on-site cooking classes, live music and performances, live sports broadcasts, aerobics sessions
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, barbecue facilities, take-away lunches, special dietary menus (on request), children's meals, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
sauna access, spa & wellness sanctuary, massage therapies, outdoor bathing area, communal bathhouse, sunbeds and beach chairs, shade umbrellas, salon & beauty treatments, rejuvenating facial treatments, professional waxing services, expert make-up application, nourishing hair treatments, manicure services, pedicure services, professional hair cutting, expert hair colouring, professional hair styling, revitalising body treatments, exfoliating body scrub, detoxifying body wrap, phototherapy/light therapy, full spa amenities, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, guided yoga sessions, group fitness workouts, certified personal trainer
Transport & getting around
convenient airport shuttle, on-site car rental, shuttle service (surcharge applies), airport transfer (surcharge applies), local public transport passes, airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, currency exchange service, excursion booking desk, baggage hold, guest concierge services, individual check-in/check-out, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, rooftop sun deck, patio/outdoor seating, designated picnic spot, communal outdoor fireplace
Family & entertainment
professional babysitting/childcare, scheduled evening entertainment, selection of board games/puzzles
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, regular daily housekeeping
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a dedicated private parking area.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 21:00 hours
Check-outFrom 08:00 Until 11:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
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Frequently Asked Questions (FAQ)
- Standard Bungalow
- Bungalow with Garden View
- Deluxe Bungalow with Sea View
