Ruby - Self Contained, Privately Managed Apartments, Gold Coast

Check-In & Key Collection:

Key collection and check-in for all bookings and locations will take place at the Wow Stay office, located in the Circle on Cavill retail area at 9 Ferny Avenue, Surfers Paradise, from 3: è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. PM to 6: è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. PM.

If arriving after hours you will be required to complete a Guest Agreement form. If the completed form passes our security validation, we will send you lockbox instructions for key collection at 9 Ferny Avenue, Surfers Paradise. If the form does not pass security validation or is not submitted before office closing time, the reservation will be marked as a no-show, and no refunds will be given.

On official Queensland Public Holidays, our office will operate with reduced hours. All check-ins on these dates will be via lockbox. To access the lockbox, you will need to complete our online Guest Agreement form, which we will send in advance if this applies to your booking.

Payments & Security Deposit:

Please note that Wow Stay does not offer a pay-on-arrival option.

A damage deposit of AUD 25 è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. - AUD 1 è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. è necessario restituire una copia firmata del presente accordo insieme a una copia del documento d'identità con foto, per la verifica. (depending on apartment size and type) is required by credit card on arrival. This will be refunded to the original payment method, subject to a property inspection. Please note that international banks may take longer to process refunds.

Please note that we do not accept payments via gift cards or cash, and all refunds will only be processed to the original payment method used at the time of booking. If your card has been lost, stolen, or canceled, it is the guest responsibility to contact their financial institution regarding access to the refunded funds.

A 1.5% debit card and credit card surcharge applies to all payments. We only accept Visa or Mastercard.

Please ensure that the card used for payment matches the name on the reservation. If the payer (cardholder) is not attending, they are required to complete our Guest Nomination Form to authorise another person to check in on their behalf. This online form must be completed prior to arrival.

Cancellations & Booking Policies:

Once payment has been received, cancellations, refunds, or date changes for any reason are not permitted. We strongly recommend that guests purchase travel insurance to cover unforeseen circumstances. If you are unable to attend, you may transfer the reservation to a friend or family member.


Property Rules & Guest Conduct:

A strict no-smoking policy applies within all apartments.

Please note that all apartments are individually furnished, and the photos provided are for reference only. While each unit meets the advertised standard, decor, furniture, and layout may vary between apartments.

Daily housekeeping or room servicing is not included. Our self-contained apartments have laundry facilities and an initial supply of essentials, which are not replenished during your stay.

Wow Stay is a privately operated accommodation provider and is not affiliated with the resort or the building on-site management. All facilities, common areas, parking, and overall building operations are managed independently by the building management, and any issues related to these fall outside our scope of responsibility.

We reserve the right to terminate a booking without refund if guests display abusive or threatening behavior toward staff, are under the influence of alcohol or drugs, or engage in conduct that poses a safety risk to themselves, staff, or other guests at any time from booking through departure.Le feste di addio al nubilato/celibato o eventi simili non sono ammesse in Ruby - Self Contained, Privately Managed Apartments.
Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Durante la prenotazione, inserite questa informazione nella sezione 'Richieste Speciali' o contattate direttamente Ruby - Self Contained, Privately Managed Apartments utilizzando i recapiti indicati nella conferma.
Al check-in presso Ruby - Self Contained, Privately Managed Apartments è necessario esibire un documento d'identità con foto e una carta di credito. Le richieste speciali presso Ruby - Self Contained, Privately Managed Apartments sono soggette a disponibilità e possono comportare costi aggiuntivi.