Where the Mountain Meets the City, Ferrara

Switching on and off air conditioning and heating is subject to compliance with current Italian legislation (DPR 16/04/2013 n.74, DM 383 - 6/10/2022).
Summer: the average air temperature must not get below 26°C (78,8 °F) for all kinds of buildings
Winter: the weighted average of the air temperatures must not exceed 20°C (66,2 °F). Time and period of operation depend on the climatic zone defined by the standard.
Ferrara Climatic Zone E: 13 hours a day from October 22th to April 7th

To ensure the security of your personal data, 7 days before your arrival you will receive instructions to register your documents via our Guest Portal and pay the Tourist Tax due to the Municipality of Ferrara.
We need such procedure to verify your ids and docs and in order to send info to the police service "Alloggiati Web" which is Italian procedure to host guest in italy.
You can find all the information on the official website alloggiatiweb.poliziadistato

NB: You must complete the document registration and online check-in process in order to receive instructions and gain access to the apartment.

We are available by phone at the following times:
10 a.m. to 12:30 p.m. and 2 p.m. to 8 p.m. Monday through Saturday
3 p.m. to 8 p.m. on Sundays

KEY COLLECTION:
Key collection is at our CLEANBNB Ferrara office at 52 Frescobaldi Street from 3 p.m. to 7 p.m.
After 7 pm in SELF CHECK IN mode (with keybox).
Possibility to check in at the office from 8 p.m. to 10 p.m. at a cost of 30 euros.Where the Mountain Meets the City neumožňuje konání rozluček se svobodou ani jiných podobných oslav.
Informujte prosím o svém předpokládaném čase příjezdu předem. Informaci u Where the Mountain Meets the City lze zadat do sekce speciálních požadavků při rezervaci, případně kontaktovat objekt přímo. Kontaktní údaje Where the Mountain Meets the City jsou uvedeny v potvrzení rezervace.
Při registraci v Where the Mountain Meets the City je třeba předložit platný průkaz totožnosti s fotografií a kreditní kartu. Plnění speciálních požadavků u Where the Mountain Meets the City závisí na aktuální dostupnosti a může být účtován dodatečný poplatek.