Booking Verification
We operate similarly to hotels; however, since you will be utilising a self-check-in, we require these details digitally via a secure link. Please note that the property requires the following from the main booker ID verification documents within 48 hours after booking: a photo or scan of a valid photo ID that matches the credit card details used to book your reservation, along with a real-time selfie. Your information will be securely stored in accordance with Australian privacy laws. Please note that failure to provide these documents may result in the cancellation of your reservation while upholding the cancellation policy.
Security Deposit
A security deposit is required in the form of a pre-authorisation. This will be collected via a secure link to submit your credit card details. The deposit will not be physically charged unless damages or extra cleaning are reported by our team after check-out.
Cleaning Service
Please note that this property is not serviced like a hotel, and regular housekeeping, including daily cleaning and linen changes, is not included during your stay. However, if you would like to arrange for cleaning services, they are available upon request for an additional fee.
Basic Amenities
A complimentary welcome pack will be provided that includes several single-use items to get you started including tea, coffee, sugar, soap, laundry, and dishwashing supplies. For extended stays, please bring extra provisions.
Noise and Party Policy
This property is located in a residential area. We adhere to a strict noise policy from 10:00 PM to 8:00 AM and appreciate your cooperation in maintaining a peaceful environment. Parties or gatherings are not permitted at this property. Violation of these regulations may result in eviction without a refund of any remaining funds or deposits.In case of early departure, The Sanctuary Jamberoo will charge the full amount for your stay.
At The Sanctuary Jamberoo, hen, stag, or similar parties are not accepted.
Please inform in advance of your expected arrival time. At The Sanctuary Jamberoo, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At The Sanctuary Jamberoo, guests must present a valid photo ID and credit card upon check-in. Kindly note that at The Sanctuary Jamberoo, all special requests are subject to availability and may incur additional charges.
The Sanctuary Jamberoo is situated in a residential area; guests are requested to avoid generating excessive noise.
Non-smoking rooms, Family rooms, Heating
Golf course (within 3 km), Water park
Laundry, Luggage storage, Private check-in/check-out
Garden, BBQ facilities, Outdoor furniture
Water slide
Key access, Smoke alarms, CCTV outside property
Free WiFi! The property offers internet services with free WiFi available in all areas.
Free parking! Free parking is provided on site with options for private and street parking, as well as accessible parking spaces.
From 15:00:00 hours
Until 10:00:00 hours
Guests must be at least 23 years old to check in. We welcome children of all ages. The property may require a deposit of 1,000.00 AUD. Deposit payment method: card.
Pets are not permitted.
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