Score from 198 reviews
- Carretera Palenque Ocosingo Km 4.2, 29960 Palenque,
Mexico - 
View on map
Highlights
Daily room cleaning service
Entirely smoke-free property
Complimentary wi-fi property-wide
Guest parking available
Air-conditioned public areas and rooms
Sun-filled terrace
Daily room cleaning serviceEntirely smoke-free propertyComplimentary wi-fi property-wideGuest parking availableAir-conditioned public areas and roomsSun-filled terraceBook your stay in our smoke-free property, perfect for guests who emphasize health and cleanliness in their lodging.
Specialized recycling bins are now available at facility.
Choose to stay here and enjoy the ease of parking at no additional cost.
Access high-speed, free WiFi in every area.
Discover a large, pleasant area for family leisure at "Winíka Alterra".
Reserve your room with our user-friendly reservation tool, complete with comprehensive assessments, vibrant photo galleries, engaging interactive aids, and actual testimonials from previous customers to enhance your knowledge of our property.
Family Room Description, photos, price, amenities
.svg){kind=icon}
- seating area,
- waste bin,
- mosquito net,
- hypoallergenic pillow,
- sofa,
- sofa bed,
- wardrobe/closet,
- pool towels (in room),
- clothes rack,
- private entrance,
- air conditioning,
- non-feather pillow (synthetic),
- bedside socket
- toilet paper,
- shower,
- toilet,
- private bathroom,
- conditioner,
- shampoo
- outdoor furniture (on balcony/patio),
- bottled water
- bed linen,
- towels,
- wake-up service,
- towels/bed linen (extra charge if not standard)
- balcony,
- terrace,
- garden view,
- view
- individually controlled air conditioning for room
The spacious family room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower.
Room size:
Family Room - 42 m2
Bedroom 1 – Double bed, Sofa bed
Max persons: 5 
Deluxe King Room Description, photos, price, amenities
- pool towels (in room),
- tile/marble flooring,
- non-feather pillow (synthetic),
- wardrobe/closet,
- bedside socket,
- air conditioning,
- mosquito net,
- waste bin,
- clothes rack,
- private entrance,
- hypoallergenic pillow
- shampoo,
- private bathroom,
- toilet,
- shower,
- toilet paper,
- conditioner
- bottled water,
- outdoor furniture (on balcony/patio)
- towels,
- bed linen,
- wake-up service,
- towels/bed linen (extra charge if not standard)
- terrace,
- view,
- balcony,
- garden view
- individually controlled air conditioning for room
The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower. The unit is equipped with 1 bed.
Room size:
Deluxe King Room - 36 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Choose your ideal room at Winíka Alterra
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Family Room
- Deluxe King Room
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
Before booking, check other guests' reviews
Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, complimentary parking, on-site parking, wi-fi throughout the property
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Pools, spa & wellness
massage therapies, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, comprehensive full body massage
Transport & getting around
convenient airport shuttle, shuttle service (surcharge applies), airport transfer (surcharge applies), airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, communal kitchen facilities, patio/outdoor seating
Cleanliness & housekeeping
guest laundry service, regular daily housekeeping
Other property amenities
smoke-free rooms, spacious family rooms, entirely non-smoking property, individually controlled air conditioning
Property safety & security
round-the-clock security personnel, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, all dining ware (plates, cutlery, glasses) fully sanitised
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking facilities.
Check-in, check-out, and payment policies
Check-inFrom 14:00 hours
Check-outUntil 13:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationAt Winíka Alterra, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Winíka Alterra, all special requests are subject to availability and may incur additional charges.
At Winíka Alterra, guests under 18 may only check in if accompanied by a parent or legal guardian.
Map
Photo gallery
Guest reviews
Check guest reviews about Winíka Alterra
All reviews in one place!
Be the first to share your opinion!
Stayed at Winíka Alterra? Your experience is very valuable to us and other guests. Leave your review! Thank you.
Share your opinion
Frequently Asked Questions (FAQ)
- Family Room
- Deluxe King Room
